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Business Profile

Graphic Designer

Box Lunch Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre ordered some funko pops from this company (online) and have received a partial order at this point (***** of the ****** spent). I am being charged and refunded at least weekly for the remaining items ($52.46). I'm trying to cancel the remaining order to get these constant charges to stop but they refuse. If I'm not vigilant about my funds this could cause my account to overdraft leading to other fees, etc. I'm just looking to get these charges to stop. I don't care if it means canceling the remaining items or not.

    Business Response

    Date: 06/07/2023

    I did not sell ******************** Funko Pops or any other product. I am a freelance graphic designer, not an online retailer. I do not own or operate any online business presence other than www.boxlunchdesign.com which consists of a contact form for potential design clients. I work almost entirely off of referrals and word-of-mouth endorsements from previous clients and to the best of my knowledge I have never interacted with ******************** in any capacity. I believe his complaint was intended for another business. 

    Customer Answer

    Date: 06/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Box Lunch Design is NOT a BBB Accredited Business.

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