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Business Profile

Gunsmiths

Trosusa.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have enlisted this business to cut and thread a PS90 barrel after confirming they can do it. I followed their instructions. And mailed the item. He confirmed it would only be 4-6 weeks to return my item. However, ************************* will no longer return my item or phone calls or emails after several attempts. Its been 12 weeks. And Im only now learning this is a constant issue I wish I would have know beforehand.

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date this occurred was December 13, 2022. I sent the company $80.00 to make a part for me. My bank statement shows they cashed the check and I have yet to receive my part. They will not return emails or try and communicate in any form or fashion with me.

    Business Response

    Date: 10/09/2023

    A refund was sent to ****************, per his request, on 09-28-23.

    Customer Answer

    Date: 10/16/2023

    He literally didn't even sign the check. Now I have to send back to him have him sign it and then re send it to me. This all feels like retaliation against me for submitting a claim to your all. 

    Customer Answer

    Date: 10/16/2023

    He literally didn't even sign the check. Now I have to send back to him have him sign it and then re send it to me. This all feels like retaliation against me for submitting a claim to your all. 

    Customer Answer

    Date: 10/16/2023

    He literally sent me a refund check not signed. So now I have to send it back to him have him sign it and then resend it to me. This all feels like retaliation due to me filling a complaint with you all. 

    Business Response

    Date: 10/30/2023

    This was a simple mistake.  I asked him to return the check and he has not done so.

    Customer Answer

    Date: 10/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Trosusa.com is NOT a BBB Accredited Business.

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