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Business Profile

Health and Wellness

Sleep Technologies LTD

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sleep Technologies LTD's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep Technologies LTD has 3 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My physician sent me to this company to get a C-Pap machine. The company stated the only way ******** will pay is via rental until paid off and that has to be on an auto pay. I thought I had paid it off after a year, but I received notice of auto payments to be withdrawn from my credit card with no explanation of why, just DreamStation. Two payments were taken in auto pay each in the amount of $37.43 on 4/21/22 and on 5/22/22. I called for explanation (to the ***********) and was told these were my final rental payments following my deductible. I disagreed but the amount was not worth the trouble to dispute and it was confusing. A month or two back I received an automated call from the company then transferred to a person saying I now qualified for, and my insurance would now pay for, new supplies, filters, mask and hose. I agreed they could send new parts. Last week I received another notification with no explanation that auto-pay would charge my account $74.86 on 7/21/22. I called for explanation, refused to talk to the *********** and finally got through to a manager in ******. They were confused but went to work and called me back to finally state that this was for the supplies / parts I had ordered. I objected as I only ordered these as I was told they were fully covered by insurance. She admitted that was their mistake between shipping and billing and she would send it up to management for review. I got a call back from a rude tough guy named ******* in the *********** but asked if I could call back. When I called I got message on an answering machine for *******************, not Sleep Technologies. ******* called me back, and said the payment that was coming due was for my last two rental payments per my deductible and that the payments from before were for parts/supplies I ordered. I believe this company is involved in fraudulent billing practices preying upon senior citizens. They make computer calls to patients then send bills without explanation.

      Business Response

      Date: 07/27/2022



      Thank you for your detailed account of your experience with Sleep Technologies. We are sorry to hear your interactions with our staff caused an inconvenience and did not meet your expectations.

      To address your concerns, ********* not Sleep Technologies,does require all PAP devices are contracted at a 13-month rent-to-purchase conversion. Additionally, our company policy does ask all patients sign up with our autopay system to ensure claim payment, much the same as you would find with most medical facilities. Patients can discontinue our auto pay system at any time by contacting us via phone *************) or email at ****************************************************

      Our team is aware of the lack of detailed itemization of charges listed on our invoices and are looking to find a solution to create more transparency with our patients. The received invoicing by the patient does show dates to related charges. We ask for patience and understanding with our patients as claims submitted to their primary and secondary insurance can cause a delay in reaching the patient in the form of an invoice or EOB (explanation of benefits) upwards of 1-2 months.

      Additionally, training, and one-on-one discussions have taken place with the team and person responsible for misquoting youve reached your deductible at time of service for supplies. In recognition of this we were able to dissolve your $74.86 balance to your account on 7/15/2022. You were informed of this during the phone conversation the same day with the local Branch Manager, ******************************* and provided a letter confirming this via email on 7/19/2022.

      Again, we appreciate you bringing your experience to our attention and allowing us the opportunity to resolve these matters with you directly. We hope you find your services with our company more satisfactory in the future.

    Sleep Technologies LTD is NOT a BBB Accredited Business.

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