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Business Profile

Hospice

Bristol Hospice - Oregon LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 24th We hired Bristol Hospice to make my Dad's( will refer to Dad as patient.) last days/hours comfortable at Forest ******* ******** care Facility. I provided and signed the paper work they required with a Bristol Hospice nurse provider for patient to be "admited" and qualified for hospice care due to Congestive Heart failure. I received a copy of the Hospice admission order. NO hospice nurse treated him. She evaluated him and advised it appears patient has hours left. The hospice nurse confirmed with the facility : the drugs Lorazepam and morphine the Hospice Dr ordered; the facility had them available on site. Patient never was treated with the signed order by ******** facility nurses said there was a pharmacy code was required to treat patient the ************* and the amount for the patient. The facility was only able to give patient the facility restricted amount of morphine which was .5ml every 15 minutes. The patient never received Loraepam. The patients family was by bedside and watched the patient suffer. The patient was in extreme pain and Hospice epically failed him and the family. The facility nurse on staff that day had approximately 15 plus other patients. It was impossible for the facility nurse to treat patient. This complaint is directed to Bristol Hospice. I request the bill to be cancelled. Thank you

    Business Response

    Date: 07/28/2023

    I have spoken to *****************************, facility DNS and pharmacy representatives to learn how this admission process and medication orders could have been completed better to meet the needs of this patient and family. 

Bristol Hospice - Oregon LLC is NOT a BBB Accredited Business.

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