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Business Profile

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FairyLoot Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book set on March 22nd. I finally received the order on Nov 23rd. The product came damaged due to a printing error. I contacted the company and they are refusing to issue a refund or a replacement. I provided photos for evidence to them so that they could see the damage to the book. They dont care and said that they are unwilling to do anything to fix this situation. The product is not in the quality that they advertised. Their quality control is extremely poor. The customer service is terrible. They dont answer emails for days and then they keep telling me that Im out of luck. Since they waited so long to ship the item, I am not able to file a chargeback on the charge. Im out money since I have a damaged product.

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a monthly subscription to fairyloot and got an email that this entitled me to early access to purchase the powerless series of books. The email very clearly states that you have to be logged into your account to be able to access this early access for pre-ordering this series. I very specifically followed these instructions and kept getting an error that " I had wondered off the path" and a button asking to take me back to safety. I did this very shortly after the email came to me because I knew there would be high demand for this series. I tried multiple times to access this for pre-order. I was unsuccessful. I then emailed the company to ask for assistance. They replied 2-3 days later as advertised but because of the high demand this pre-sale was already sold out and I was unable to purchase the series. I would like to give this company my money and get a copy of the powerless series as advertised. I think this is a scam. Their website doesn't allow you to search the "fairy trove" (i.e. the online shop) and I am really wanting to get my daughter a special present for Christmas which is a out when the books come out. I would like the company to honor the email advertisement I got with the pre-order access and allow me to purchase a set of the powerless books. The powerless series was available for pre-order to subscribers on the 23rd which was when I tried to purchase this. It was open to US purchasing at 1600 BST. I emailed them on the 23rd at 1141 and 1157.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my item 2/01/2024 with the promise that it would be shipped no later than 2/29/2024. When I reach out for support, ** basically told that that promise doesnt matter and to simply keep waiting. I am also told that they will not investigate the issue

FairyLoot Inc is NOT a BBB Accredited Business.

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