Complaints

This profile includes complaints for Coach Glass's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coach Glass

  91302 N Coburg Industrial Way Coburg, OR 97408

• 

  Coach Glass

  PO Box 10567 Eugene, OR 97440-2567

• 

  Coach Glass

  90 N Polk St # 1 Eugene, OR 97402-7109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started in July of 2023. I worked through StateFarm for a claim on my RV windows that are coming out of the moldings for the front two windshields. They put me in touch with RV Glass Solutions by Coach Glass. After going back and forth for 5 months i still have not gotten my windshields repaired. i just want my RV repaired per all the emails they sent me stating the windshields could be reseated.

  Business Response

  Date: 12/19/2023

  First off, we apologize. Your experience is not what we strive to provide our customers with. After researching the history of your case, we can see how this happened and are making changes to prevent this from happening to others. Here is a quick overview.
  

  Weve been waiting for the shop to email us a completed invoice for the installation and sending update requests to them for the last number of weeks. Unfortunately, they were not yet in possession of the glass due to a clerical error on our part.
  

  Additionally, your coach has a known issue related to the center bar. The potential for that center bar to lack structural integrity resulting in repeated pop-out / stress cracks and additional damage is high.Due to an overabundance of caution our practice is to confirm the part selection before we proceed and request images of the existing windshield installation to ensure your coach would be a successful candidate for the reset/reseal procedure. In this case the claim was adjusted from just one side to both sides as well.
  

  We reached out several times to shops, your insurance,and you to make sure the correct part was selected, vehicle was a good candidate for service selected and we had pricing approval from your insurance.That back and forth took a lot of time and in retrospect that stream of questions was somewhat unnecessary and did contribute to the delay. 
  

  Your claim had some unique aspects and your specific year make model of coach has some known issues from the factory. We always want to make sure the glass we send will be able to successfully restore the windshield to pre-loss condition, and were your coach to need structural repair first, we would let you know to seek that solution before purchasing our glass and we stand behind our work with a leading warranty in the industry.