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Business Profile

Grocery Store

Mc Kay's Markets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Mc Kay's Markets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mc Kay's Markets has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 9/25/2004 I was ending our vacation in ************, ** and was leaving for home and we stopped at ************ for a few snacks, 24 pack of diet ***** & some ice and snacks, chips. I used my debit card to pay for it. When I got home & checked my bank account online and saw the charge for $223.67. No way is that correct, I didn't purchase that much in groceries. I called the store and talked to the manager and told her I didn't spend that much. I asked her to look up the receipt and she tried but I would not come up with her system, but she said she would call corporate office, and they had a larger system that could pull it up by using last four numbers of card. She said she would call me back and let me know. I asked if it was possible that the clerk forgot to clear the prior charge, she said yes. I said or maybe they double hit the "2" for $23.67. She said that's possible also. after 10 days she had not called me back, so I filled a stop payment with ********* and they investigated. ******** tried 3 times to get copy of the receipt but ******* failed to present it. I had asked for the $200.00 returned to me, as I feel the price should be $23.67. If ************ can produce the receipt showing my purchase, we could settle this. ******** provided terminal ID for the transaction ********.

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday July 30 I went to this market to purchase my favorite cookies. Dare cookies. The last two times I got really bad cookies. The cookies were so bad discolored and falling apart that I sent photos to ************ in ****** and received coupons for new cookies. I went to get the new cookies and opened seven boxes to be sure they were good. Some of them weren't. A short heavy woman with a ***** hair cut who said she was the owner came out screaming and threating me with the police. She said I was a vandal and that they now couldn't sell the boxes and I said why can't you return them? And she said no they don't buy them from ******** I would have been glad to have the police see the filthy looking product they were trying to sell they were truly revolting. I had visiting company with me so I couldn't take the time for the police. This person was so terrible, its hard to believe. I tried to explain that the cookies where bad but she forced me to purchased 7 boxes of cookies. I've never heard of a store that can't return spoiled food, but that's what she said (screamed) These people should be turned into the health ***** Please notice others who feel the same.

    Mc Kay's Markets is NOT a BBB Accredited Business.

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