We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Repair

LTM Truck & R V Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traveled from ********** to ****** in my **** dodge diesel pickup with my cab over camper . It blew a head gasket so I removed the camper and checked in to an rv park 6miles from the *** repair shop. They told me they could repair it and be able to start on it the next day. I dropped the truck off on march 7th in the morning. I told the service writer ***** that it was in fact the head gasket. Well he said it was the oil cooler and proceeded to check that . On Saturday the 11th of march I called and they told me my oil cooler was fine and it was the head gasket and they need to order parts . So they get the parts and start assembling the truck and realize on Friday the 17th that they didnt order oil cooler gaskets . They worked all day Saturday the 18th and couldnt figure out how to adjust the valves . My self being a retired diesel mechanic tried to show them how and they got very upset with me and said if I help it would be $500 per hr labor . They never gave me an estimate but being a mechanic that job is a 10 hr job if you know what youre doing . So finally on march 21st my truck was done . So I picked my truck up on Tuesday the 22nd and loaded my camper up . My temperature gauge was not working and I had to plug it back in . Also on my way about 90 miles from their shop my turbo charger came loose and I had to stop and retighten it. I finally made it to my destination 150!miles from the shop and the head gasket started leaking again. I asked if they had used OEM head gasket and they said no . So they asked me to have it towed back to their shop at my expense. Now here it is April 12th and they still have my truck and wont return my called . Now the good part. They charged me $6180 for a repair that should have been no more the $2500 to $3000. I could have had the ship home and repaired it myself. They had me in a bad spot because it takes special tools to do the job of which I did not have with me. What can I do to get my truck back ?

LTM Truck & R V Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.