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Business Profile

Musical Instrument Supplies and Accessories

Real McCoy Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Supplies and Accessories.

Complaints

This profile includes complaints for Real McCoy Custom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Real McCoy Custom has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from Real McCoy Custom using the instruction on their website to email *********************** The owner of the company replied, **********************, and instructed me to pay him using a Pay Pal invoice which he sent to my email. It came directly from **********************, the owner with whom responded to the email on their website. I requested that I pay him $255.00, which I did. He shipped me the product via **** mail service. I received the product and it was not functioning properly so I reached back out to ********************** for help. He instructed me that he would send me a new part which he asked me to please install and his speculation was that it would fix the problem. He didn't send the part. I requested the part weeks later and he finally did send it. When I received it, I couldn't understand how to disassemble and install an electronic part inside a musical instrument effects pedal (naturally) so he told me to return it to him for a refund. I asked for a shipping label and he told me to select a carrier of my choice for convenience. I sent it to him. It was delivered. Proof of delivery was given to me by Federal Express, photographic evidence of the package at the delivery address that ********************** provided. ********************** has disappeared, unresponsive. Finally, he responded. He told me he didn't receive it - which I replied to with the photographs of the delivery at his address. He will not reply again now and he is STEALING $300.00 from me. He's a business owner selling products on his website and in retail locations who is stealing from a customer. I'm livid and I want a refund but I also want verification that he will stop doing this to customers who respond to his advertising expecting to purchase products from him. He is running a scam and he's stealing from me as well as others, I'm sure there are others. I want a refund Immediately and for him to be stopped.

      Business Response

      Date: 03/14/2024

      This person is a lying troublemaker.  His purchase price was refunded the day BEFORE he complained.

      The replacement part was sent 2 times as the first was lost in the mail.

      Here is the first part: On Mon, Jan 29, 2024 at 10:08?AM ********************** <**********************> wrote:

      Hi ******,


      USPS Ground Advantage
      4201123868929416430109355012347687
      Scheduled delivery date: 01/31/2024
      Shipped To:
      *****************************
      552 ***********
      APT 3E
      BROOKLYN ** 11238-6892 **

      Here is the second part: On Thu, Feb 8, 2024 at 12:10?PM ********************** <**********************> wrote:

      Hi ******,


      I apologize for the lack of delivery.  Another is in the mail now.


      USPS Ground Advantage
      4201123868929416430109355013217972
      Scheduled delivery date: 02/13/2024
      Shipped To:
      *****************************
      552 ***********
      APT 3E
      BROOKLYN ** 11238-6892 **

       

      Here's a little of what he emailed me:

      "If you want to enrage a customer who will literally make your life a living h*** if you want to do this to me - go ahead. Watch how it ends ********. I knew you were being shady when you wouldnt send me a label. You were planning this all along and OH BOY is this going TO be FUN 

      Hang on buddy!!!"

       

      So, as you can plainly see, this person was planning on causing me maximum harm and is not giving you the true story.

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