We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Mast Brothers Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Mast Brothers Towing & Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mast Brothers Towing & Recovery has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ****** here I am absolutely beside myself I can not believe that mass brothers of coos bay lies to their customers or people that are being towed by police, I got my vehicle impounded and my trailer. They refused to allow me to disconnect my trailer which is how I make a living I'm the sole provider for my family consisting of my mom m6 litt,e brother who's a senior in high-school and my younger sister who is in college to be a nurse..Now I don't have a way to make anymore money because they took not only my vehicle but the towed my trailer. That's besides that. The day one I called the office and was quoted and obserd amount of money was told 1500 per vehicle and was told 1500 per day as well. That's an amount that not anyone could come up with like really I would have to take out a loan just for that like what are people supposed to do. Well inceiveda letter with the lean total amount started on the 12th. Y amount due will be 4500 pe e vehicle now I don't know about you but the math is not matching. Now that's a huge difference from. 1500 a day that would have put it at an amount of 600 where vehiclemhad I gotten it the first day which guess what would have been 100% doable. Wreasonable amount to accomplish .. someone needs to do something . Whom do I contact to get this addressed i shouldn't be forced to pay this amount wheni could have gotten itmon day one with out all these fees

    Mast Brothers Towing & Recovery is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.