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Business Profile

Cable Contractors

Peak Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable Contractors.

Complaints

This profile includes complaints for Peak Internet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peak Internet has 2 locations, listed below.

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    • Peak Internet

      1600 SW Western Blvd Ste 180 Corvallis, OR 97333-4189

    • Peak Internet

      1600 Sw Western Blvd #180 Corvallis, OR 97333

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/17/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in **** I've had several email accounts and websites (username: ************* ********************************* with non-profit ****** Free Network (EFN) which merged with non-profit ****** Public Network(OPN).At some point, with zero communication from ************************** my low-income accounts for free were sold to Peak Internet, a for profit business. Without any communication my accounts were turned into accounts that are charging me fees, which is illegal under ****** state law: ORS 65.147(2) A member of a public benefit corporation or religious corporation may not transfer for value a membership or any right arising from a membership...Not only has Peak Internet periodically shut off access to my accounts until I remind them that they are breaking the law, but they also took down and destroyed the data of all 3 of my websites as well as all data at ******************************** My last remaining account ************* has had all sent mail of 20 years destroyed/truncated. These actions have caused irreperable harm to my historic archive work for non-profit organizations of **************** area and beyond.Despite making my last remaining email account nearly useless, PEAK is now trying to bill me for forwarding email, which is not even an account service they sell, but the bills and late fees are now piling up. This is just the start of my complaints. I will be forwarding my information to ****** state's Attorney General for review to decide if they need to take action against ****'s illegal and fraudulent activities. I will not pay Peak any money ever because they are knowingly profiting off of a non-profit organization free membership by charging unjust fees, which is illegal. Because they have repeatedly refused to realize the seriousness of this situation it's now time they find out what happens when people unlawfully exploit poor people who can't afford a monthly fee, which is the reason I signed up for the accounts in the first place.

    Peak Internet is NOT a BBB Accredited Business.

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