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Business Profile

Fitness Center

Orangetheory Fitness Corvallis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/13/22 my daughter signed up for OrangeTheory classes in ***********. She then moved to college and began attending OrangeTheory in Corvallis. She signed paperwork at Corvallis on 9/23/22. I discovered on 8/7/23 that I had been double charged for her membership by both *********** and Corvallis for 10 months. I have spoken with both studio managers and was not able to come to resolution. Both studios claim the other is at fault. *********** agreed to repay half of the overpayments, 5 months worth, on Friday 9/8. They also stated that they let the OrangeTheory corporate office know of the issue and resolution and would let the Corvallis studio know as well. I reached out to the owner of the Corvallis studio and at this time he is unwilling to repay the other half of the overpayment. My request for resolution is that Corvallis pay the other half of the overpayment.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested cancellation by phone, email, and by certified letter and still this business will not cancel my membership and continues to try to charge my card. The corporate office is involved in multiple legal actions/suits due to these business practices. I would like my membership cancelled and any alleged debt balance on my account deleted as I have not been at the gym since July. I also do not wish to continue to be harassed by text, phone, email or to receive any future communication from this business.

Orangetheory Fitness Corvallis is NOT a BBB Accredited Business.

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