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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business made false advertising claims(Advertised in front of their business and possibly signs on the 9th street) that only $1 was to be put down for a month long trial for Black card membership and only after that will there be ***** charges.Instead,they treated it as a full membership signup and charged me four days later which bounced then and was finally charged yesterday along with a 10 dollar late fee.The business is refusing to offer me an explanation and will not refund.I checked the trial agreement and it doesnt mention me allowing them to have permission to charge me ***** on Sept 17 by me signing it.Reported this to the bank who says it is ********* that i cancelled the so called trial,only time will tell if they will charge me next week too.

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2022 - graduate school, moved away from ********* - was informed I could just go to other planet fitness when I moved Jan/Feb 2023 - went to current planet fitness in *********** and asked they cancel my membership - they scanned my membership ID barcode on my phone and told me they would take care of it Jan 2024 - checked my yearly financial statements and saw planet fitness was still charging me monthly and a year annual fee - called *********** location and they told me I had to cancel in person with my home gym the original gym I had opened my account with in ********* and gave me no other information to cancel my membership - called the ********* location and told them I no longer lived there, I was then given information I wasnt given before that I could write a letter to cancel my subscription as long as I included the personal information they needed (name/email/phone number)- I wrote and mailed this letter at the end of January beginning of February 2024 I mentioned in my letter that unless this was resolved, and I was refunded for services I havent used I would contact the BBB - I checked my February statement and saw I was charged again - I called the ********* location again, and was told over the phone that even when they receive letters to cancel it doesn't always get done - I was told a manager would contact me and I haven't heard from anyone

Planet Fitness is NOT a BBB Accredited Business.

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