We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Ashley Homestore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ashleys furniture has had $5,620 since March of 2024 as part payment for order # *********.The original order was cancelled as we only found out when we went back to the Clackamas store.The original order was cancelled and a reorder was made in October of 2024 and was paid in full order # ********* - $15,599.87 Delivery was set for December 3, 2024 and was an incomplete order.The order was cancelled due to incomplete order delivered and chairs ordered are discontinued.A pickup was done 12/12/2024 of incomplete order and received (0000000095)Ashleys credited my account $3,500.98 on 12/22/2024 not the $15,599.87 that was expected. Since then Ashleys will not return emails or phone calls.**** from the Corvallis store and ******** from the Clackamas store keep saying we will help you and call you back too many times to recall.

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th Ashley Furniture's delivery guys delivered a dresser to my residence before they even got it off the truck they tipped it and the drawers fell out onto the ground and shattered the driver informed me he made a note they took it back to the warehouse and told me to call in the morning and it's set up a new time to deliver me a new one at that time the manager in ********* Oregon told me they would just fix that one and send it back to me and I said no I want a new one and they said it's not how that works she said I wouldn't even know that it wasn't new it'll be fixed that good I said well at this point I just want my money back and she guaranteed me that the dresser would be fixed to perfect condition I said okay how long is it going to take and she said just a few days to get the part so approximately 2 weeks I'm at almost 4 weeks nobody's called me back every time I call a different store I get a different answer at this point I just want my money back I asked for a manager yesterday to call me today and nobody had it 4:00 today so I called her again and still no answer from anybody very frustrating

    Customer Answer

    Date: 12/09/2024

    Ashley Furniture did finally call me said sending me out a new dresser and that they are emailing me the info but I never received any email .

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items when those items were delivered. They were dropped down a flight of stairs and broken. I returned all items to the store as demonstrated in the photo items in the store I asked for a refund the store has failed to give a refund. They emailed saying they refunded me, but it was simply a lie because later they emailed stating that they would give a refund. Its just simply something theyre not willing to do when they have the merchandise they have my money, I fully paid my credit card to zero I am owed a full refund and I want all of my money back failed to render the service as promised and agreed and delivered damaged items and now they will not make this correct by issuing a complete unconditional refund of the total amount on the receipt They acknowledge to me at the store that the delivery men have been damaging items for two years and I told them well. I will not be one of the customers that this is done too. I want a refund and refund has been issued. Thank you.

    Customer Answer

    Date: 08/28/2024

    My purchase was made at ************************************* Corvallis, OR 97330

    The phone number for the business is ************ 

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two mattresses and a platform for one of them. They were delivered on 12/9/2021. The platform was not the right size and we declined delivery. We were told that a reimbursement of $200 would be forthcoming. After repeated phone calls and visits to the store, the reimbursement has still not occurred. Every time we approached the company, we were told that we were, indeed, due a reimbursement and that it would be forthcoming. But it has not occurred. The last interaction was on Nov 17, 2022 - I quote from the store manager's email, "I am very sorry that you have been given the run around on this! It disappoints me that this wasnt brought to my attention sooner and that this resulted in you needing to contact me directly. There is no excuse for this situation but I do want to assure you I will see this through until you have your money in hand." Since that communication, nothing has happened.Nobody has ever contested that the reimbursement is due to us. But, still, we do not have it. All we want is to be reimbursed for the product which we declined delivery for - as we were told by the company that we would receive.

    Customer Answer

    Date: 12/09/2022

    Yes, the matter has been resolved with a refund.

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased in store a bunkie board (a support for a mattress) on 9/12/22, ***** was sale person $169.00 9/22/2022 Received a 75 X 54 though states on tag 60X 79 Requested replacement ***************** agreed after receiving photos from me that the bunkie board clearly did not fit.Received replacement which was delivered 10/7/22 Was also a 75 X 54 refused delivery as again was wrong size. I measured it with the help of the delivery person. I have made two trips to the store, spoke with ********* and ***************** store manager. At the visit at which ***************** was present he showed, and I agreed, that a bunkie board should come to the frame side Exchanged 7 e-mails with ***************** who stopped responding September 30th. In 9/25/22 email I provided to ***** Dollar photos of the bed and bunkie board that did not fit.Left a message at store requesting a call a call from ***** Dollar and was told he was busy all day . Never received call back. "Information regarding sizes of bunkie boards per bed frame size ***************** Size2? High X 54? Wide X 75? LengthQueen ************ Size2? High X 60? Wide X 80? Length"

Ashley Homestore is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.