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Business Profile

Hair Salon

Adore Salon, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Almost 3 weeks ago I went to get a drastically different hair style. Adore is suppose to be a high end salon with professionals. The hairstylist did not cut my hair like the picture I sent the salon. She proceeded to pull tug and hack my hair with a razor.I contacted the salon on Monday or Tuesday of the following week. I emailed the owner she assured me I would get a full refund. I have emails of this.Now she says they do not give refunds and too bad for me. I can forward the emails.***************************

    Business Response

    Date: 12/09/2022

    Hello again *******,

    We are sorry to hear you havent received your refund. We are also sorry for your suffering. Please proceed forward however you personally see best fit for your situation. 

    Our salon is a satisfaction guaranteed establishment. We do not typically offer refunds, as posted in our salon as well as on our website. 

    Due to your unfortunate experience we have taken all measures to make this as right for you as we can. 

    We hope you receive your refund asap and are able to heal from your experience.

    Best regards, 
    *************************
    Adore Salon 

    Customer Answer

    Date: 12/09/2022

     
    Complaint: 18486045
    II contacted your establishment and you said that you would give me a full refund.Then you sent the same response back to me you hope that I get my refund in order for me to get a refund you have to actually send me the refund which you're not doing I want a refund that's how you're gonna To resolve the dispute is with a refund a check for $355.
    I am rejecting this response because: You already said that you would give me the refund all I need is the check and we can end this. And you haven't did anything for me to make this better except send me email saying that you did everything that you could you haven't did anything I want my refund. ***************************

    Sincerely,

    ***************************

Adore Salon, LLC is NOT a BBB Accredited Business.

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