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Business Profile

Golf Equipment Manufacturers

L.A.B Golf Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out regarding my recent order (#********). The order has been marked as delivered, but I regret to inform you that I have not received the package.I have thoroughly inspected my property, including potential hiding spots where the package could have been left, but it is nowhere to be found. Additionally, I have spoken with my neighbors to check if the delivery might have been misdirected, but they have not seen it either.I also noticed that you provided a photo of the delivery location. Unfortunately, I do not recognize the location shown in the imageit is certainly not my apartment. My building does not have a front desk or any similar area as depicted in the photo.

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a putter on Sunday, November 24, 2024. During the check out, I noticed that if I want 2-day shipping, I can pay extra $25. Since I was planning on doing a practice with my friend on Tuesday, two days later, I went ahead and paid $25, expecting to get it delivered by Tuesday, November 26, 2024. On Tuesday, I got an email saying that it is shipped and expected to be delivered by November 28th! I contacted the company via phone, and the representative said that I will have to open a claim with ***** because it's their fault to ship it late! On their website, there's no saying that the two day shipping it not guaranteed or I have to claim with ***** if I don't receive it in two days. It's just them asking for extra $25 if I want two day shipping, that's it. I asked for a refund for the extra fee. He mentioned that he would help and open a claim with *****, but if ***** is not willing to help, they wouldn't be able to provide me the refund! It doesn't make sense at all. I think they will have to refund me back the $25, and they're the one who should deal with the *****, not me. Please help me get the $25 refund. Thank you.

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my profound dissatisfaction with the service provided by L.A.B. Golf regarding my recent order. On June 5th, I placed an order for an LAB putter (Order #*******) and specifically selected and paid for overnight delivery, with the understanding that I would receive my order promptly.However, it is now June 11th, and I have yet to receive my putter or any communication from L.A.B. Golf regarding the status of my order. This delay is unacceptable, especially considering the $43.78 I paid to ensure overnight shipping.On June 7th, I sent a follow-up message to L.A.B. Golf, seeking an update on my order and an explanation for the delay. Unfortunately, I have not received any response from the company, further adding to my frustration and disappointment with their customer service.I am hereby requesting that L.A.B. Golf take immediate action to rectify this situation. I expect my putter to be shipped without further delay, and I kindly request that they provide me with a tracking number as soon as the item is dispatched. The experience has left me questioning whether I can trust L.A.B. Golf to deliver on their promises and provide the level of service that customers deserve.I eagerly await a prompt response and resolution to this matter. Please address this issue as a matter of urgency and ensure that my putter is shipped immediately.

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 5th, a putter was advertised on their website at a certain price so I purchased it. I received an order number and my credit card was charged. After several days of trying to find out when it was shipped, the company came back and said oh, that price was a glitch so were cancelling your order. I paid the advertised price. I was charged for that price. The company should honor the price they advertised. Not realizing it was too low and just cancelling the order.

L.A.B Golf Company is NOT a BBB Accredited Business.

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