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Business Profile

Auto Repairs

The Car Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for The Car Doctor's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Car Doctor has 2 locations, listed below.

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    • The Car Doctor

      760 SE Monmouth Cut Off Rd # B Dallas, OR 97338-9122

    • The Car Doctor

      PO Box 85 Dallas, OR 97338

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Car Doctor has updated their website since I filed a complaint which is good for future clients, but I would still like to get reimbursed, since it was not disclosed upfront. I specifically asked how much I would be charged and I was told I wouldnt be charged anything until a full diagnostic was completed and I went through the entire report and signed off on the work to be completed. Thank you. code. He then tried to turn the motor over, crankshaft was turning but camshaft was not. He declared catastrophic engine and nothing more was done. He did not remove the valve cover to see why the camshaft was not moving. He said he didnt work on mini coopers except to install a new motor. My husband asked for a copy of the diagnostic report and was told it would be emailed to him which it wasnt. He was charged $269.93 for labor and $21.59 for parts. When he got home, I explained what was communicated to me on the phone. I went in the next day to discuss what I was charged for and why I was charged $300 when that wasnt communicated to me upfront. I was told that I was charged labor for the hour and a half that the car was on the battery charger. Frustrated, I asked to speak with the owner and was told he is on vacation until Tuesday. I asked to have him call me. I called Tuesday, Friday, Monday, without a call back. Called following Tuesday, *******************, owner, said he would not reimburse me.

    The Car Doctor is NOT a BBB Accredited Business.

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