Reviews

Review Details

• Review fromMikah N

  Date: 06/24/2025

  1 star
  If I could give before a star I would. Their return policy states: To exchange or return your Azure purchase, these are the following: The product must be returned within 14 days of receipt of your order. We can only take back products that are in their original condition and in unopened packaging. However, I purchased ****** salt from them, found out about the lawsuit for lead and arsenic and reached out to Azure before my product was even ready for pickup. When I asked about a term or exchange, initially I was told yes, but was also forwarded a message from ****** CEO basically saying their salt was fine. I told azure Id test it to see. I then tested a batch my sister purchased from Azure as well as some pink Himalayan salt and sure enough, Celtic had lead and pink Himalayan did not. I told azure and all of a sudden they would no longer give me a refund. Not only do I not have the product I purchased, they still have my money. Their claim is that I have to go to Celtic ( even though I bought from azure) to ask if I can have a refund. They do not stand behind their products and their return policy is a straight up lie. They will keep your money and resell the poisonous product that they you didnt even last your hands on. They will rip you off and profit twice.

• Review fromCourtney C

  Date: 06/10/2025

  1 star
  Brief summary: Azure collected a 3% credit card surcharge fee on my DEBIT card. Once the erroneous fees were reported to Azure, a representative processed forms to refund $143.78, the total amount of erroneous charges. Several days later, a manager over-rode the refund process, all the while acknowledging the fees collected were in error, as I was paying with a debit card not a credit card. The manager offered a refund of $35.07 instead of full compensation. Several days after that a brand new billing policy was posted on Azure's website. Then I received an email from a Director at Azure, referring to the new billing policy as to why my refund was only $35.07. Azure literally posted a new billing policy, after my report but before resolution, so as to defend the partial refund they were offering. Slimy way to do business. Lots of flowery language from management and director as to understanding my situation but no willingness to fully compensate me for their over-billing mistake. They said they were "unable" to do a full refund due to industry standard policy. They are not unable, they are unwilling. Furthermore, their billing system is complicated and not customer friendly as it lacks transparency of charges between the time you place your order and the time you receive it. Although, the customer **** were super helpful, the managers and director were parroting the same exact defense lines.... industry standard policy (which they created midway to avoid responsibility for their mistake). Communication is very difficult if you need to resolve a complicated issue, there is no single point of contact so you will explain yourself several times over... and over. Beware! Be aware.

• Review fromJeff H

  Date: 04/10/2025

  1 star
  This review is for their customer service which not only didn't handle our concern, but their emails before the 'best regards' said "Wish you a wonderful day." It's as if their customer service person just went through the motions, not responding with concern and empathy for us receiving a bad product they sold us or there was no care; they don't care. Waste of time trying to resolve a spoiled food item.

• Review fromBrandon E

  Date: 03/24/2025

  2 stars
  Their products are great. However there can be problems with the drop points where you pick your order up. Very difficult to get a direct refund and the company doesn't seem to care when something goes wrong. Which is interesting given the image of the company they try to portray. Sometimes it seems like its setup that way. Had to dispute the charge with my *********** Really not sure I can recommend this company until they change the ease of getting a refund. That should be pretty basic nowadays when ordering online. Just wanted leave an honest review. Most of these reviews all seem on one end of the spectrum.

• Review fromC. N.

  Date: 03/20/2025

  2 stars
  We have ordered from Azure Standard numerous times. Most of our recent order was boxed/bottled/canned, but we did order some fresh foods as well. The majority of the order arrived fine but, buyers take note:1) We ordered 25# of red peppers and received 25#, which INCLUDED the weight of the crate. We did not receive 25# of peppers. 2) ALL but 5 of the peppers were bruised, cut, broken open, or molded. 3) ALL of the peppers came with large stems which I removed and weighed. They weighed more than a third of a pound. 4) I sent an email with pictures of all this to Azure and they suggested I start buying local if I wanted fresh peppers since theirs are imported from ****** and by the time they make the final trek from their warehouses in ****** to the east coast, they will not guarantee freshness. They offered 50% back on the price of these peppers as they thought 50% could be considered usable. While they claim the prices are reduced for bulk buying, this does not reflect the fact that you are buying misfits or seconds. Their money-back guarantee is very limited and the customer has no recourse to rectify the issue. Additionally, the customer pays to have their orders shipped - no free or reduced shipping regardless of how large the order is - so there is no additional savings buying in bulk. Should there be an issue, the customer will be out the cost of shipping and any amounts Azure chooses to not refund. Consumers should be aware of their practices.

• Review fromChris R

  Date: 01/08/2025

  1 star
  I have had an atrocious issue with Azure Standard. I called ahead to make sure my parcel would be shipped cold, was reassured it would be with an ice pack that would "last 5 days." I chose the fastest shipping and it arrived with no ice pack or insulation. Then the company refused to issue a refund or a replacement, or to stand by their word. Disgusting experience.

• Review fromJohn S

  Date: 12/02/2024

  1 star
  We've been buying from azure for years, and this is the first time I had an issue.I placed the order, entered credit card, no error was displayed, and yet never received a confirmation email.Called first thing in the morning, stayed on hold for an hour and finally gave up and pushed "1" to get a call back. It's the end of the day, and - guess what - nobody ********* this point, I don't know if the order has been placed or some glitch prevented it from being processed.Generally, it's not a big deal - we won't starve but this attitude is rude and inexcusable. It just shows what a piece of nothing I - as a customer - am. This is how chinese companies treat their customers but when somebody who claims to be customer-friendly and overall civilized...

• Review fromJanice T

  Date: 09/27/2024

  5 stars
  I recently discovered Azure Standard and have ordered twice in the past two months. I am amazed at the quality of everything I have bought. Ive ordered a wide variety of foods, all organic, and everything has been fresh, and frozen foods (strawberries, blackberries, blueberries) arrived in good condition, still perfectly frozen after traveling from ****** to ********. My drop site is 30 minutes away, but its well worth the effort.

• Review fromLisa

  Date: 06/26/2024

  4 stars
  Excellent products for a reasonable price, quality above grocery stores without breaking the vank.

• Review fromErika R

  Date: 01/23/2024

  1 star
  Delivery was scheduled for Friday 1/19 but driver had truck issues and couldnt deliver until 1/22. There was an ice storm and I was not able to drive on the icy roads to pick up my order. I spoke with the driver over the phone and he suggested I pick it up at someones barn located more than an hour away. It would had to been there overnight because I couldnt get to the new location. This means **************** would freeze and other items could freeze and bust. I called customer service and the lady I spoke with said I will be charged 10% restock fee. She also suggested I dont order in the winter. This is absolutely unacceptable. There were two uncontrollable conditions at play in this situation and should not be faulted on the customer. I had a very expensive order that I was in need of for my family. Azure needs to implicate better back up plans for unforeseen circumstances such as delivery truck failure and nature. If we can only order once a month, How am I supposed to know a month in advance if there is ice? I placed my order and there was not ice in the forecast at that time the delivery notice came to me. The driver changed the delivery time at the last minute because he had truck issues. The ice came on the day of the new delivery time. The big roads mightve cleared and he was able to safely get to his drop location but I COULD NOT GET OUT, I tried and almost ended in the ditch. I had to have someone come get my vehicle off the hill I was stuck on. If I could get to the main roads safely I would have been there, but like I said my back roads were covered and I nearly went to the ditch. This is crazy. Why couldnt my things be taken back to the warehouse and held for next month shipment? Youre losing $1100 order from me and getting 10% of it back from me when you could add it to my next month order and get $1100. I needed that order. Now Im out $110 bucks and have nothing. I was a faithful customer but Looks like Im going back to Amazon from now on.