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Business Profile

Organic Food

Missy J's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Organic Food.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 bags of their carob covered almonds at a price of **** per bag making a total of ***** and a grand total of ***** after taxes and shipping! When the order arrived only one bag at the value of **** had arrived. I reported the issue in three voicemails then when that garnered no response I emailed, I finally got someone to respond there. They asked which order it was about. I told them I only made one order of 5 bags and sent screenshots of the order and of my account being charged for 5 bags and a photo of what I actually received. They went dead silent and did not respond at all. I waited another day and then tried calling again leaving two more voicemails! I am beyond disappointed and have been robbed! I was a regular long standing customer with this company for years and have ordered in bulk many times! I am sad that I can no longer buy these products out of fear of being robbed and of course the fact that they still owe me!

    Business Response

    Date: 02/05/2024

    Thank you for bringing this service matter to our attention.  Missy J's was recently acquired by ************** and we have some customers using old contact information which has caused delays in responses.  We will be having a team member request out to you to ensure you have the correct contact information for us, going forward, should you need future order assistance.  We're sorry that you experienced this gap in service and look forward to helping you again in the future.

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, Missy J's changed their product ( Missy J's carob chips ). On their website, the ingredients contained or listed in this product are not the same as the product they sent me. In essence they sent me a "product" I did not order. I simply would like my money, including shipping refunded to me.

    Customer Answer

    Date: 10/28/2022

       I think I need to add some information to the complaint regarding Missy J's.

     I placed the order on the Missy J's website on October 1,2022.

     My order number is : ***** .

       I ordered : Missy J's organic Carob Chips

                         3 pk

                         MJ Carob Chips Retail 3- 8 oz.

     

       The amount Missy J's charged me is 35.68.

     

     

     

       Best Regards,

     

        ***************************

Missy J's is NOT a BBB Accredited Business.

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