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Business Profile

Advertising Specialties

Fairway Media
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The advertising service that I was offered on the phone was different from what I received. They promise one thing but you get another. The invoices are unclear and what I was told on the phone that I was approving was different from what was actually approved. There was 8 payments in total put on my credit card and I only approved 5 of them (this is being disputed through my credit card company). I was told on the phone that I need to approve a text message that I receive in order for them to start printing my ads and that I would receive copies of my ads in the mail for this approval, I didn't receive any proof of my ads for the first year and have just received my ads for the second year because I complained to them. These approvals were to start the printing process, not to get additional charges but I ended up with these charges on my credit card anyways. I have looked online at googles reviews (after the fact) and this is a common issue with this company. They do not deserve an A+ rating as they are lying about the services they provide and do not deliver a product some of the time.

    Business Response

    Date: 04/09/2025

    We have contacted Mr. ******** and have verified each purchase and transaction approval. We consider this complaint closed.

    Customer Answer

    Date: 04/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

Fairway Media is BBB Accredited.

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