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Business Profile

Cabin rentals

Fish Lake Resort & Lodge, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Complaints

This profile includes complaints for Fish Lake Resort & Lodge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fish Lake Resort & Lodge, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made reservations 10/9/2023 to stay at the Rv park from November *****. I paid the full amount of ******. Today the 16th I called to cancel the reservation and was told they are keeping all the money because they have a policy that any money a customer pays in the 30 days they get to keep. I made the reservation in person and none of this was discussed with me and while I was on the phone with them to try and get my money back they sent an email trying to convince me that they get to keep the money. I have never had a business keep the money which is a lot and we are on a fixed income for a cancelled reservation. I made the reservation in person and they charged me a reservation fee which was weird also.

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two deposits were sent to resort prior to stay for a 3 day stay 6/16/1/19/2023. We received a call at 12 noon the day of the intended stay with notice that the remodel was incomplete and we would not be able to check in at the 3 pm designated time. We were informed that the hot water heater was not working and needed to be replaced as well as missing stove part. An employee was being sent to town 30 miles away. No check in time was provided but a free coffee was offered. I requested a reduction in cost for the stay and was denied. At 4:30 after seeing how unfinished the remodel was and noticing a strong chemical smell we returned to the resort office and informed them we wished to cancel our stay due to this delay in having the cabin ready to occupy, the intolerable chemical smell, and the inconvenience of being able to cook dinner that night for our intended guests staying at the resort. They refused a refund for the 3 night stay, informing us there policy was no refunds even though this was their own fault for not having the room ready.

    Fish Lake Resort & Lodge, Inc. is NOT a BBB Accredited Business.

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