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Business Profile

Major Appliance Dealers

Elgin Electric Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Elgin Electric Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Elgin Electric Co. has 2 locations, listed below.

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    • Elgin Electric Co.

      35 N 8th Ave Elgin, OR 97827-8183

    • Elgin Appliance

      175 S Main St Milton Freewater, OR 97862-1355

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Maytag washer from ***********************. It was to be delivered and installed and the old unit was to be hauled away on August 9, 2022. ***** had surgery on his foot which he told us about. He told us the delivery could be done by someone else if his company was not able to do it because of his surgery. He told us the delivery, installation and haul off fee would be $65.00 due at delivery. ***** did not arrange for delivery of our washer. Or at the price he quoted and included on our invoice. He is now failing to meet his agreement for delivery at $65.00 and expects us to get another delivery arrangement at a much higher price. He instructed us to get our own delivery or get a refund. This is unacceptable. He has been paid for the appliance and we expect him to follow through on his obligations.

      Business Response

      Date: 08/17/2022

      The misunderstanding with ****************** came from the delivery price. We had told her "our" price, but if we couldn't deliver it before surgery, another company could do it, and we had no idea what they would charge her. We have made arrangements to get this washer to ****************** on Friday,  August 19,2022 at noon for the $65.00 delivery fee. I am going to attempt to call ****************** at the number you've listed on this complaint and verify this with her. IF she is unable to receive delivery on Friday, we will not be able to deliver it to her until **************** is able to return to work after surgery, which he was told today would be around thefirst week of September if he continues to recover well. 

    Elgin Electric Co. is NOT a BBB Accredited Business.

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