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Business Profile

Event Center

Deep Woods Events

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************** (veteran)********************* (bride to be)9/28/23 paid ******* (contract date)11/13/23 paid ******* 11/23/23 paid ****** 12/18/23 paid ****** 3/15/24 paid ******* Total = ******* paid as of 3/15/24 Canceled wedding event on 3/15/24 via phone call and email to owner of Deep Woods Events for 11/13/2027 wedding date cancellation.As of 4/9/24 owner has only returned ******* (Pending deposit) and has refused to fill out or sign a repayment agreement of ******* and per the reasonable cancelation. The owner stated he used all our wedding funds on personal debts owed and seeks empathy about his son being in rehab (none of our business, but owner expressed to me and my disabled veteran fiance) and will not give an exact time-frame of refund amount and refuses to sign a repayment agreement.Although on 3/15/24 he stated he will refund the entire 5000 because the event was canceled in a reasonable amount of time.We are having to call him every two weeks to ask when he will pay the balance owed and the owner will not give a clear answer.He has only provided ******* of the ******* owed as of 4/9/24 We hope this situation never happens to anyone further and all we ask is our refund in a reasonable amount of time by end of May.Note: my phone is not allowing me to attach support docs. If you'd like me to fax or email these please contact me at ********************* or ************ Thank you for your time.*********************, CSWA Frustrated bride

Deep Woods Events is NOT a BBB Accredited Business.

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