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Business Profile

Motels

The Wilderness Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ********** reservation #******** to arrive Aug 5 and check out Aug 12, after 1 night and complaints to the supervisor to ask for another room we checked out Aug 6. Manager was to only charge us the 1 night we stayed. Instead they charged us $851.82 (6 nights) then charged me $$145.27 (1 night) then charged me $706.55 (another several nights). all in one day. they did not give me paperwork of correcting the charges and just acted as if they couldnt figure anything out. they are a scam. I am still trying to get my money back and have my bank reverse these charges.

    Business Response

    Date: 08/17/2023

    Dear BBB,

    Thank you for making me aware of this complaint, and also the 10 day grace ****** to respond so as I could do the necessary research of this particular client.

    Sadly, for all of us, this issue would have been resolved immediately if the client would have listened to my employee, when he said that it could take up to 48 hours to see a refund on her account.

    I have on our end of the charges of when she was charged and refunded, I just need to figure out how to attach and send over. It shows on our end that the refund she requested was granted the day she asked for the refund. On August 6th. Which was also the day she filed a complaint with you. So since she wouldn't listen and wanted instant gratification, she is trying to slander our good name. Anyone knows that it takes more than 5 minutes for the process to take affect in anything that is involved with money or refunds. And if she would have listened to my employee she would have saved herself, myself, and you, a lot of time. 

    It is my understanding that my employee tried to accommodate her (her original complaint was the sound of the fan in the bathroom) but she wasn't interested in what we had to offer, so he issued a refund for the remaining of the stay, ON THE *** she requested a refund, August 6th. SHE WAS REFUNDED BEFORE I EVER EVEN GOT THE ***** FROM THE BBB on the 14th of AUGUST.

    And sadly, with the confusion of me requesting information and asking my employees why she wasn't refunded, you will also see that we refunded her an additional $145.27 on August 14th, the day we received the email from the BBB. So she actually technically owes me BACK a $145.27.

    I highly encourage you to take any complaint from her with a grain of salt, since she refused to listen and just jumped on the bandwagon to slay our name and call us scammers when we did no such thing. We tried to accommodate her in every way.

    I will try to send over our copy of our books, I have never actually had to fill anything out to the BBB before, so give me just a sec and I will send over our copies. What she was seeing was probably the pending charges.

    Thank you for your time, and please don't hesitate to ask anymore questions. 

    Kind Regards,

    *************************

    The Wilderness Inn

    Business Response

    Date: 08/17/2023

    I hope you can read the screenshot of her account. 

    It shows an original charge of when she made her reservation in June. 

    Then she was charged for the rest of her full stay on the day she checked in on August 5th. 

    She was then refunded everything on the 6th, minus her one night stay. 

    Then on the 14th, she was refunded an additional $145.27 due to confusion on my communication with my employee's. 

    She should have not been refunded the additional $145.27, and I really should get that money back. 

    Let me know if you can read it. It looked a little grainy. 

     

    Kind Regards,

    *************************

    The Wilderness Inn

The Wilderness Inn is NOT a BBB Accredited Business.

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