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Business Profile

Auto Repair

Brad's Specialized Service

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tricia Z

    Date: 05/31/2024

    Tricia Z

    Date: 05/31/2024

    I took my vehicle to Brads Specialized for .. what started out as a passenger front side window not working. Instead of directing me to a shop that specializes in electrical issues, *** decided to try to fix it. I had to take my car to his shop 4 times for the window to finally be fixed. He just kept guessing the parts that needed to be replaced and ordering parts that did not work on my car. He made sure he told me that it was my vehicles fault why it was so difficult. When reality, it was him not knowing what he was doing but proceeding anyway and charging me for tons of hours of labor. It wound up being that the window motor needed to be replaced. Once he got the correct part and after 4 separate trips on different days to get this window fixed and working...he charged me a total of $730.00. Again, making sure he blamed me and my car for the complete inconvenience & high price. So after, my back passenger window stops working. I take my vehicle back to ***. I'm thinking that they definitely know how my windows work now and I was scared to take it somewhere else with how difficult my car is. I drop my car off there and *** calls me 3 hours later to yell at me about how they can't figure out what's wrong with the window & how he's guys have to be paid & do I understand that? I literally started bawling when I got off the phone with him. When I picked my car up I was told it was the main passenger switch. They replaced it and charged me ******. This was on May 1st. May 27th, my back passenger window stopped working again. I called and brought my car into the shop. I got a call 3 hours later from ***, again, telling me that they can't find the problem. He can get my window up and I just won't be able to use that window. I have spent $1050.00 on 2 ************ back window still doesn't work. He tells me he has a ***** he's gonna call to see what he says & he will call me right back. He calls me 3 1/2 hours later & tells me it's $565.00 for disconnected window wire.

    Brad's Specialized Service

    Date: 06/04/2024

    We always appreciate feedback from our customers.  We are sorry that you feel we did not meet your expectations. We have tirelessly worked hard on your vehicle. The first time it was brought back to us was unfortunately the product of a defective motor. (on the passenger side front window) We warrantied this with no problem. The second time the issue was with the passenger side rear window. Work was authorized and the repairs were done. This last incident was due to a wiring issue that our tech sourced back the wire loom under the dash. He spent well over the 4 hours on Invoice #***** that we did not charge you for diagnosing and fixing the issue. We appreciate your business in the past and hope that you can find a garage that will meet/exceed your expectations. 

     

    Best regards,

    Brad's Specialized Service 

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