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Business Profile

Camping Trailer

R V Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Trailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I went to a Rv show in ********** over the weekend . We signed an agreement to purchase an Rv. We never took possession of vehicle nor was title ever accepted. We left the show and two hours later we called the business manager and told them we changed our minds and that were no longer interested in purchasing this or any Rv. The business manager and senior sales manager both told us that we signed an agreement and we must and or are required to purchase said vehicle. The scare tactics used by this company are repugnant , unsettling and very unprofessional.

    Business Response

    Date: 03/09/2023

    We were able to come to a satisfactory result for both parties.

  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a trailer from them gave them a $600 cash deposit witch they have not returned to me its been over a month ago i have just been giving me a run around. All the messages have been through text so i have a copy of all of them.

    Business Response

    Date: 10/12/2022

    We apologize for the delay in your refund. We will continue to improve our processing process to avoid any future delays. You should have at this point received your refund and if you have not please call me direct at ************. Thank you for your business and happy RVing

    ***********************

    Customer Answer

    Date: 10/13/2022

     
    Complaint: 18173659

    I am rejecting this response because:
    They won't answer my calls or return my messages it's been over 5 weeks
    Sincerely,

    *****************************

    Customer Answer

    Date: 10/20/2022

    I did receive my refund. Thank you for your assistance. 

R V Outlet is NOT a BBB Accredited Business.

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