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Business Profile

Clothing

A. Asunsolo Clothing Designs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coat on Oct 13. The email said "We are a small team located in US hand-making each order. Each order is unique. Youll never have the same coat as anyone else! We do not have a customer service phone number. All customer service is handled through our email ****************************************** Your order confirmation is below." but did not give an estimated time of shipment. After checking the website, I saw it was 6-9 weeks. I waited until this week, Dec. 7 (8 weeks) to email and see if there was an update on the coat because it is a Christmas gift. I have not heard back from the company. I don't mind waiting at all, I would just like some kind of update as I see other folks with other complaints have waited far longer than 9 weeks without communication from the company. I hope I hear back soon!

    Business Response

    Date: 12/11/2024

    Hello *********!

    We appreciate your patience and support with us (:

    We have attached a screenshot of your order. It appears it is being delivered on Friday!

    We apologize for any inconvenience with us. Please let us know if you have any other questions or concerns.

    Kind Regards! <3

    Customer Answer

    Date: 12/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were very prompt and kind with resolving this. 

    Sincerely,

    ********* *******

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Red Sherpa Block Puffer off of the A/A website on February 1, 2024. The estimated time of arrival was less than a month at the time, and when I checked back a few weeks later, the website said that wait times have increased to 6-9 weeks. It has been over 5 months, far beyond this wait time and after attempting to email the company twice with no response, I just want my money back. I spent $335 on the jacket as a present for someone else, and it is ridiculous to have waited this long with zero communication back. My order is still described as "pending" in their system, but it should have been completed much earlier according to their website. The complete silence from this company is frustrating and I just want to resolve this as soon as possible.

    Business Response

    Date: 08/01/2024

    Hello!

    We deeply apologize for any inconvenience with wait times while creating your order. Order has been delivered to ********.

    Thank you! 

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! I've ordered jacket (295 USD) from this shop at Oct 6. They told me that it will be shipped after 6 weeks because it is handmade. But now it is Jan 24 and I still have not received my jacket.Very bad experience.

    Business Response

    Date: 01/26/2024

    Hello!

    We have been in contact with customer via email and social media. 

    We have provided tracking information regarding order and informed customer about delays during our busiest time of the year!

     

    Let us know if there are any other questions regarding your order.

    Thank you and have a great day. 

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a coat from ***** Asunsolo on October 11, 2023. The purchase confirmation email I received said that shipping time was 4-5 weeks. Its now December 19th (10 weeks with no shipment). When I reached out to them on November 15th (6 week ****** they told me that I should know that shipping can take up to 9 weeks or longer, but that I could pay an additional $110 for express shipping. I declined express shipping, because they changed the shipping time without my knowledge. This person that I spoke to (***) also said that my item would ship shortly. On December 5th, I was sent a shipping number, but the item still hasnt been given to ***** I spent about $300 on this coat, including shipping, and now the customer service is being evasive and dishonest. I want my item delivered by the end of this week and before Christmas Eve.

    Business Response

    Date: 12/28/2023

    Hello!

    We have cancelled and refunded customers order and provided **** with information about refund. Please let us know if there is any other questions.

    Thank you and have a great day!

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a jacket in the 19th of September with the business stating they had a turn around time of 4-6 wks, after 8 weeks we reached out to be told Thanks so much for reaching out and for your patience and support!We are a very small team and this our busiest time of year! Additionally, we have recently updated our patterns and construction so there has been a delay in our orders. However, we are working diligently to get all our orders out as soon as possible. We will have it out shortly and you will be receiving an automated email with your tracking information as soon as its shipped! . Again after another month we reached out to be told December 1 that I checked with our team and your order is currently being worked on and will be shipped out by the end of next week.. We still did not receive confirmations week later so sent another email December 15 and this morning Dec *********************************************** IG to be told Hello!We will have your order shipped this week!Appreciate your patience and support and sincerely apologize for inconvenience on the delay in your order! Honestly at this point I dont feel we will even receive the jacket and am unsure if this business is actually legitimate.

    Business Response

    Date: 12/18/2023

    Hello ****!

    We apologize for the inconvenience on your order. We appreciate your patience thus far with us!

    We have issued a full refund for the inconvenience and delay on the making of your order. 

    Please check your email as you will receive a confirmation on the cancellation of your order.

    Thank you and have a wonderful day! 

    Customer Answer

    Date: 12/18/2023

     
    Complaint: 21023358

    I am rejecting this response because while a refund was issued it is unhelpful. We purchased a gift certificate for our daughter to use to pick out a jacket so the order has been refunded for $300 to the gift certificate which we no longer have and $15.25 to the credit card for the excess we paid above the original gift certificate. Now we are back to where we were before with no jacket and having to order another if we can even get access to the gift certificate and then wait possibly another 3 months. We would prefer a refund for the gift certificate instead to the original credit card payment.

    Sincerely,

    *******************

    Business Response

    Date: 01/10/2024

    Dear BBB,

    Dear *******************,

     

    We have issued full refund for gift card and cancellation of the coat order. The refund was issued around 4 weeks ago.

    We have handled refund directly with the customer.

    Thank you, please contact back if you are needing any proof or any other information regarding this order and the cancellation of gift card or order itself. We will happily provide!

    Kind Regards!

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jacket on September 12, the website stated it could take up to 5 weeks. After the 5 weeks had passed I reached out asking for an update and was told it could take 10 weeks now it has been 10 weeks with no shipment email or confirmation. I am located in ****** it is cold I now dont have a jacket and Im out the money to buy one because of this. Order #****

    Business Response

    Date: 11/28/2023

    Hello!

    We appreciate ********'s patience and support.

    We have been in contact with ******** about her order previously and have provided her with a tracking number, and a shipping confirmation email.

    We have also copy and pasted the tracking number below.

    LW227140245US

    Thank you and have a wonderful day!

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12, 2023 I placed an order online with ***** Asunsolo for a bikini top and bottom, totaling ****** USD. I received the shipment, however, they sent me the wrong size items. I contacted their team and requested that they send the correct items that I had paid for. Their team responded on July 10th, 2023 to assure me that they would re-send the order. I received notification that the second shipment was being prepared on July 17th. When I log into my customer profile on the ***** ********************** website, I can see the second tracking number (**************************) and the status is listed as fulfilled, however, it has now been five months since I made an order from ***** Asunsolo, and I still do not have the items that I ordered and paid for. Checking on status update for the second tracking number indicates there has been no update since July 17th when the shipping label was created. Furthermore, it is incredibly difficult to get a response from the ***** Asunsolo team about resolving mistakes with their shipping and products, as there is no customer service number and all complaints are address through email.

    Business Response

    Date: 09/20/2023

    Hello *****!

     

    Our apologies! 

    We have every intention of sending you the correct size replacement on your order!

     

    We will resend the correct size. In the mean time please allow us to email you from the website with tracking on your size replacement.

    Thank you!

    Kind Regards 

    Customer Answer

    Date: 09/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    ***************************************************

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb.17th 2023 I ordered and paid for a coat from this company. The processing and shipping time was 4-5 weeks. I reached out after 8 weeks and was told over and over my coat would ship in a week, two weeks, they were under staffed and running behind on orders, they were moving locations. Excuse after excuse with no action to compete and ship my order or refund my money including shipping and tax.Order#**** $235.00

    Business Response

    Date: 07/05/2023

    Hello!

    We understand the wait has been long however, we have every intention of making sure your order gets out to you!

    We are doing our best and sincerely apologize for any inconveniences with the delay in your order.

    You will receive tracking information when your order gets shipped out. When your order ships you receive tracking information.

    Again our sincerest apologies about this delay.

    Thank you and have a wonderful day.

     

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 19, 2022, I purchased a coat online at **************************************, order #****. I paid $265 and was told via email to expect shipment within 4-5 weeks since the garments are handmade.After 10 weeks with no shipment, in early March I emailed the company asking for an update. I received an email reply saying I could expect my order to ship the following week, by March 10th. A few weeks later I followed up via email again, but never received a reply.Now it's been nearly 5 months with no coat and no money refunded. The order status on their website says that shipment is pending (no tracking info available yet) and the company is not replying to my emails. I am asking for a refund of the money I paid in December, $265.

    Customer Answer

    Date: 05/10/2023

    Their email is: ************************************

    Business Response

    Date: 05/11/2023

    We have issued a refund no problem!T

    Thank you!

    Customer Answer

    Date: 05/16/2023

    RE Complaint ID: ********, 

    Hello, the business (Aaron Asunsolo) immediately followed the BBB complaint with an email response to me and a full refund of the amount requested. Thank you to the BBB for helping ** to resolve this issue.
    Let me know if you need any further information from me to close this complaint.

A. Asunsolo Clothing Designs, LLC is NOT a BBB Accredited Business.

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