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Business Profile

Contact Lenses

Focal Point Optical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I told the employee that I wanted scratch protection, but not the Crizal due to it causing scratches. My glasses started getting scratched within a short time. I was out of the country for about a month and called upon my return. The male I talked to said he saw where no scratch protection was applied to my glasses and he would have the manager contact me. I never heard back. I want a full refund for the poor job that was done on my eyeglasses and the poor customer service.

    Business Response

    Date: 08/15/2022

    The patient had requested NOT to have Crizal anti-reflective coating applied to her lenses, but wanted scratch protection. Our Crizal is our scratch protection so we put her in a more scratch resistant lens without the coating. When her lenses scratched she requested a refund which was fulfilled 8/9/22 when the patient came in. She was given a full refund, but refused to return the glasses when asked for them. 


    -- 
    Focal Point - 136
    ************

    Customer Answer

    Date: 08/16/2022

     
    Complaint: 17634950

    I am rejecting this response because:  I previously had another optician put a scratch resistant coating on my previous pair of glasses and they never scratched.  Crizal has caused problems with my previous glasses, so that is why my last two pair have not had this process.  Focal Point evidently did not use a proper scratch resistant coating.  When I called about the problem, I was told someone would call me back and they never did.  I did not refuse to return my glasses.  I asked if I could keep them because I could not see without them (even though I had to look through scratches).   I asked why couldn't I keep them as they would be of no use to anyone else.  I was allowed to keep the glasses.  So, Focal Point is trying to make me look like I am being difficult.  They are the ones being difficult.  
    Sincerely,

    *******************************

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