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Business Profile

Contractors Equipment

Pape' Machinery, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contractors Equipment.

Complaints

This profile includes complaints for Pape' Machinery, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pape' Machinery, Inc has 17 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/13/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ************** Tracktor 3020E series a month ago for $42k and change.. It was delivered no problems, works great. I did this entire transaction by Email because I have PTSD from my 20yrs military service and I don't like going out in public much any more or dealing with people. I developed anxiety/anger issues and start getting Closter phobic and ******************* if i'm around a lot of people. On 5/10/25, I contacted my sales *** requesting a payment due date change to reflect the 1-3 of every month rather than the 15th. Prior to this though I attempted to get this done via email and the incompetnce of the person I talked with on the phone sent me a file I couldn't access. On 5/10/25 at approx. 4pm I attempted to call the toll free number and business was closed. I contacted my sales *** about this.. and she said..she would attempt to help. She tried but she sent me information, guiding me to a website to create an account..great only problem is it was asking me for a FINANCIAL NUMBER I HAVE YET TO RECIEVE IN THE MAIL. Again contacted sales *** saying they haven't sent the required information. It's been over a month and nothing. I attempted to call On monday, 5/12/25. No one picked up the phone. I called on 5/13/25, I got an automated operator/Indian speaking person/Indian speaking person. Three security check points and on a RECORDED LINE I have to give out personal information to people from ***** not speaking English makes me feel like this might be scamers. Then I get told I will be sent paperwork to check a box and send it back? *** I can buy a $42k Tractor sight unseen paperwork via email.. But I can't get a simple PAYMENT DATE CHANGED OVER THE PHONE? Not only is this garbage customer service but it's raced my anxiety through the roof. THIS IS WHY I DON"T ENGAGE WITH PEOPLE... The stupidity of how c*** is handled. I try to lead a calm peaceful life and I have to deal with this trash.

    Pape' Machinery, Inc is NOT a BBB Accredited Business.

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