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Credit Union
Oregon Community Credit UnionThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 8 Customer Reviews
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Review fromPete S
Date: 02/26/2025
1 starHad my vehicle purchase financed through them. No issues there. This is about the private party sale.I had an older gal buy my truck. Put a significant amount of dollars and faith in making this transaction. I had the truck paid off and sold cash and had set up both an email receipt to be sent and an immediate shipment of title so I can give this old gal the paperwork. Its now the 28th. The imbecile on the phone is making excuses. And being rude.They are entitled. Dont hold their end of the bargain and most importantly dont even care to think if that senior citizen needs the vehicle even while multiple calls with her and myself to have a transparent ********** NOT DO A PRIVATE PARTY SALE. I DONT HAVE MY TITLE YET!Review fromRon B
Date: 04/20/2024
1 starRon B
Date: 04/20/2024
I called to get an explanation for WHY OCCU had sent an address update to my Old physical address & Not my **** mailing address = 5 Minutes, on HOLD then, disconnected after explaining my problem to ********* = I, immediately, called back with No callers in the * & got ******, who wanted me to explain the problem, again & I asked for ********* = 5 Minutes, on HOLD then, I hung up & called back with No callers in the * & got ******, again, who said ********* had gone home = I explained the problem to ********* only made it WORSE with explanations that were ************************ = 10 Minutes, on HOLD, while she asked someone for answers & came back with the SAME Stupid explanations that she, already, gave me for WHY a NEW "physical" Address was sent to an OLD "physical" Address, when there was a **** P.O. Box "mailing" address, on FILE !!! THREE PHONE CALLS & 30 MINUTES, LATER, I STILL HAVE NO EXPLANATION FOR THEIR TOTAL DISREGARD FOR MY PERSONAL INFORMATION !!!Oregon Community Credit Union
Date: 04/22/2024
We are sorry to see this one-star review. We have shared your comment with our team.Review fromOlga K
Date: 02/18/2024
1 starOlga K
Date: 02/18/2024
To Whom It May *********** main purpose of this reviewis to increase public awarenessabout how Oregon Community Credit Union(OCCU) performs its business.So, people can make informed decision to deal or not todeal with this Credit Union.About 2months ago I tried to make ACH transferfrom OCCU to another bank, which pays 5% interest vs ****% of OCCU. This transaction appeared suspicious forOCCU staff and they not just haven't made the transfer, they blocked my access to my OCCU account. I've called them the same day the issue occurred and they after verification that the transfer was initiated by me, requested sensitive personal information about another financial institutionjust torestoremy access to OCCU.I do not see how my access to my account with OCCU can be dependent on whether I do have other accountsin another banks and why should I provide personal sensitive financial information to OCCU staff. Moreover, in a recent past OCCUhave cashed a check from my account on several thousands where numerical and word amounts were not even close. No questions asked. My inquiry, ******* did so, the check was definitely invalid, the answer was "it's my problem". Overallit tookme over2 months to move my money out of OCCU and I still do not have access tomy account.Oregon Community Credit Union
Date: 02/26/2024
We are sorry to see this one-star review. We have shared your comment with our team.Review fromJessie M
Date: 02/16/2024
1 starJessie M
Date: 02/16/2024
Worst credit union I have had the misfortune of dealing with. Show no compassion or consideration and every time I call in I get different information. Was in a car wreck December 2023 (not liable, someone hit me head on as they ran a stop sign) and they will not hold payments or waive a payment while I am waiting for GAP and Dealership reimbursement on my car. Insisting that I still need to pay $700/month to "keep my account in good standing" or I will not be able to get reimbursement from GAP and Dealership! Meanwhile, I am having to work part-time due to severe neck/back and brain injuries I received from this car wreck and still try and navigate this stupid process. I have no money to give them for this car payment, I also have another car payment because I need a car to get to and from appointments and work. Do they care that I am having to pay collectively $1300/month in car payments, H*** NO. Do they care that my credit score will be negatively impacted? H*** NO. Worse company I have worked with, whish it was possible to give them a 0 star review as 1 star is too good for this company. Look at their reviews and DO NOT work with them - they simply **** and give 0 f**** about working with their customers.Oregon Community Credit Union
Date: 03/08/2024
We are sorry to see this one-star review. We have shared your comment with our team.Review fromWilliam S
Date: 02/05/2024
1 starWilliam S
Date: 02/05/2024
They are a predatory lender and I'm going to do whatever I can and however long it takes to get the ********** State attorney general involved with their dealings they do not need to be taken advantage of people at a time like this the auto salesman do not need to be in the business going through every channel I can and as long as it take for them to make this right I will fight hard to try to get their business out of WashingtonOregon Community Credit Union
Date: 02/05/2024
Hi ******* - We're sorry to see this one-star review. Our members and their experiences matter and we learn from all feedback. If you have additional context to share, please reach out to us at ************.Review fromShawn O
Date: 09/13/2023
1 starShawn O
Date: 09/13/2023
They are saying weve not had insurance and charging us 100 to 200 over what we should be paying. Our insurance company called them to find out what is going on and the occu told them they gave us a refund almost **** that we have never seen. Not sure who they gave our money too but it wasnt us. We took paperwork directly into the business to which an employee must have thrown it away and lied to our face that she never saw us or received anything from us. Starting to feel like this place is a scam so not only filing a complaint with the bbb but consulting with a lawyer to take legal action against this company for fraud and theft. Do not at all recommend this company to anyone.Oregon Community Credit Union
Date: 10/05/2023
We are sorry to see this one-star review. We have shared your comment with our team.Review fromDerrick Y
Date: 08/21/2023
1 starDerrick Y
Date: 08/21/2023
Worst financial institution ever.(if can call it that) go elsewhere! NEVER AGAIN!!!Oregon Community Credit Union
Date: 09/07/2023
We are sorry to see this one-star review. We have shared your comment with our team.Review fromKaren P
Date: 11/01/2022
1 starMy husband and I purchased a car from a dealership with financing through OCCU. Our first payment due in September 2022. I made a payment online. They said it had been returned because they couldn't find the account. When I called I was told the released payment went back to our bank . They said the problem was with *****. There is no balance increase. So basically $ 268 is gone with nothing to show for it. We made another payment to stay on top of it so our credit wouldn't take a ding. Again, here in October, we received another letter saying we are overdue. I called again. This person said they didn't receive the money order. She said it probably got lost in the mail. They always put blame on anything else but OCCU. She put me on hold. I had to wait and wait, then finally I hear something on the line and it hangs up. 40 minutes for that call. I called right back and got to speak with them. She pulled up the account. The payment had been received 3 days after we sent it. The late fee was still on there and it hadn't posted to our account. Finally all the issues would be resolved. I don't trust them, especially after reading the other posts. I will never recommend them to anyone. I would rate them 0 stars if I could.
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