Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 25 I paid this company to transport a dog from *************, ** to ****, ** I was told to pay through this site:**************************************** My payment would not go through. I was told to use Pay Pal friends and family only. I had to pay $1000 and once that cleared pay another $800. I would receive a refund of both once as I received the dog as this was insurance. I asked for a written policy and was not provided one only an email from *********************** I paid the $1000 and then received an email to send the $800. I couldn't. I found out 3 hours of searching later that Pay Pal security had frozen my account. There had been 9 attempts to my account from a 'unknown device'. I went on the website and tried to call the number listed. No call went through. I contacted ******** and asked for the refund as I found the dog breeder just kept asking for more and more money and would not let me personally pick up the dog. I felt I had been scammed. I stated that I would no longer be transporting the dog. This was his response: 'your money is fully refundable and once puppy is deliver thats our agreement this an agency.' So since I am not getting the dog he is saying I do not get my money refunded. My credit card company cannot help until the payment is posted but they have started a file and I will contact them when it is no longer pending. Pay Pal cannot help as it was a payment through friends and family and I had no purchase protection. I just want my $1000 refunded as I have no dog and there was no transport. Thank you

  Customer Answer

  Date: 03/27/2024

  This has NOT been resolved.  *********** still wants me to send $800 through an unsecured site, Pay Pal family and friends.

  Customer Answer

  Date: 03/28/2024

  I received a fraud alert from my Citi credit card, which is also attached to my Pay Pal account.  Just after the $1029.30 payment had been made there was attempt on this credit card for $1029.30 to *******. There was also a large purchase plan scheduled for March 25 - 27.  I did not authorize either of these.  I remove the credit card from Pay Pal and the Citi fraud department denied those charges, had me destroy my credit card and are in the process of issuing me a new card.

  Today, March 28 I contacted my *********** credit card to dispute the $309 charge to the breeder and the $1029.30 payment to the transport company.  I have another $800 charge that I cannot dispute at this time as it is still pending.  I can challenge once it posts.  The representative informed me that minutes after I had posted the $1029.30 on Pay Pal there were NUMEROUS attempts on my card. A large one was to a clothing company and a large one to what looked to be a gambling establishment as well as others.  *********** denied those charges as they were flagged as suspicious and I have security protocols in place. The representative instructed me to destroy my card and a new one would be issued.  They also temporarily credited my account for both the $309 and the $029.30 - attachments added.  My *********** credit card has been removed from my Pay Pal account.  Under advisement I also printed the 64 emails to the transport company, blocked their email address, phone calls and text messages.