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Business Profile

Furniture Stores

Rife's Home Furniture

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rife's Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February my son in-law ***** ****** purchased a mattress for me from Rifes to help me with my recovery from back surgery. It was a $1000.00 mattress that was on sale for $700.00. Rifes first delivered the wrong mattress so they brought the correct mattress, so I thought. This mattress has hard lumps in the middle of it so there is no way to roll over. Instead I have to sleep on the edge of the bed in hopes that I don't ******************* in the night. I complained to Rifes so they told me they were going to send an inspector to check it out. The so called inspector was the delivery driver. He checked the entire mattress took many pictures then bounced all over the mattress like he was doing acrobats on it. He refused to listen to what I had to say. He did however admit that he felt a hard spot but after returning to the company the story changed & Rifes denied my **************** refuse to make it good. This mattress feels like they pulled it out of a recycle bin & sold it as brand new. I have had numerous people lay on ********* all feel the lump in the middle that prevents one from turning over on the bed. I need help with this or I fear that my back will never heal. I can barely get out of bed in the morning, & then can barely walk. Please help.

      Business Response

      Date: 10/28/2024

      To whom it may concern,
      The customer originally purchased a different mattress and had it in the home for a couple days and called the store with the complaint it was too hard. Due to her medical conditions and the fact she did not actually get to try the mattress in store, she was approved a reselect. She came in the store and reselected another mattress. We swapped it out 1/18/24.  

      In early September, they called the store stating that her mattress had a lump in the middle and that her sister who also purchased a mattress from us on the initial visit was having the same problem with her bed. We set them both up for inspection. Our service tech went out and did the inspections and nothing was wrong with either mattress. The tech stated that the middle of the mattress felt a little firmer due to the fact that she had not been laying in the middle of the bed for the better part of 8 months. This does not qualify as a mattress malfunction; therefore, it is not covered under the warranty. The attached pictures show that there is no lump in the mattress.
      If the customer would like, she can try to fill out a claim directly through Sealy, she'll just need to go on the Sealy website and download the claims form.
      Sincerely,
      ******* ********
      Rife's Home Furniture

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2022 I went to Rifes to purchase a kitchen table set as well as a sofa and loveseat I was treated very poorly. When the order arrived, a piece of the table fell off. Also, as the first piece of the couch was brought in, it was not the correct couch. I declined both items. Then I was told that they actually didnt have the couch I ordered. All they had was 2 damaged floor models. When asked if I could get a discount on one of the floor models, I was told no. I had to go back to the store and choose something else. There was only one other option in the color gray. We had already completed financing, so I ended up getting the only option available at that time. We had already sold our previous couch set, so were sitting on lawn chairs in the living room. I was told if I wanted anything else, it would have to be ordered and it would take weeks to arrive. A delivery time and date were set. The time frame was negotiated based on when I was able to get off work. On the day of the delivery, I get a call at work saying the delivery time had changed. I had to take PTO and leave early to take delivery. Fast forward. The loveseat is falling apart, insurance denies my claim, as they say it isnt their fault I was sold poor quality furniture. I called Rifes, sent pictures. The leather on the seat is losing color, and foam is falling out of the foot rest. We are two retired people. My husband has done nothing but sit on the loveseat. Their has been no abuse to the loveseat. It isnt even 2 years old. I was told that the warranty had expired and if insurance declined my claim, I was just out of luck. I was told there was neglect of the loveseat. I dont know what that means. We live in a beautiful home, in an HOA. We sit on our furniture, nothing else. Additionally, the company that made the set had gone out of business. Another reason for why nothing could be done for us. I feel they should replace our loveseat.

      Customer Answer

      Date: 05/30/2024

      Rifes did finally respond.  They took the loveseat apart, they took the damaged half and replaced it with another. Possibly taken from a floor display, as the original manufacturer went out of business.  However, the problem was corrected.  Thanks for your help. 

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a mattress from Rife's Home Furniture for $600 on November 11th, 2022. The original price was around $1,000. I was looking for a firm Mattress to help with my back pain. The selling point on this mattress was that it was a highly rated, firm Sealy mattress. The salesman expressed that this was a great deal. In February 2024 I started noticing that my mattress was failing. I would wake up each morning feeling like I was lying on the ground. The mattress was losing its structural integrity. There was a visible dent where I would be lying. Even after a few hours of lying down you could see an impression. It was so bad that I could roll down from one side to the other - as if I were rolling down a hill. I reached out to ****** on February 26th and expressed my concern with my failing mattress. They said to file a claim someone from their team would need to come to my home and inspect the mattress in person. They sent a guy on Sunday, March 3rd. Upon inspection and many photos of the visible dent in the mattress, the guy agreed with my concerns, saying I had a valid claim & that it was clearly failing. On March 6th I received an email from ****** apologizing for even sending a guy in the first place since my mattress was out of warranty. They were trying to tell me that I only had a one year warrenty. My Sunday was spent waiting around for this guy to come inspect my mattress just for them to tell me they wasted my time. I went to the Sealy website and saw that it states ALL Sealy mattresses were covered under a 10 year Manufacture Warranty. I contacted ***** and they confirmed this. They said to call Rifes as it was their responsibility to submit a manufacturers warranty claim on my behalf & if the reseller refused, they needed to write a letter expressing why they would not act on my behalf as they are the reseller. ** the manager at Rifes said he could not help as I only had one year warranty. RIFES REFUSES TOHELP/MAKE IT RIGHT

      Business Response

      Date: 04/02/2024

      To Whom It May ********************************** mattress that ******************** purchased has a one-year limited warranty, as shown in the attached picture. The photos that ******************** provided are from Sealy's website, not Rife's Home Furniture. I did, however, reach out to our Sealy representative, who did confirm that the 10-year warranty on their website does not apply to the mattress that ******************** purchased. Sealy will not service the mattress, as the warranty has expired.

       

      Sincerely,

      *******************************

      Rife's Home Furniture

       

       

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought furniture during the Presidents day sale. The couch was sagging to the middle and lumpy. We had to go into the store and raise heck to get them to even consider exchanging. The kicker is that we were charged for the exchange...We got the replacement and one arm is pulling away from the side and coming unsewed.

      Business Response

      Date: 03/28/2024

      To whom it may concern, 

      This customer has received a full refund from ** for her sofa. 

       

      Sincerely,

      *******************************

      Rife's Home Furniture

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 24th I purchased a couch and chair from ****** Furniture in ******** when the delivered the Items the chair was torn and missing a peg on the leg of the chair which had either a nail or s**** hanging out which torn my floor the took pictures and said for me to get a quote which I did they asked for a second quote so I did the second quote was a grand higher .I told them I would chose the cheaper end of the deal. I picked out the cheaper end of flooring to replace what they messed up. I asked the manager to have to owner call me or who ever is in charge. He replied they won't. I have text validation of my floor since June 24th.The manager Now is giving me the cold shoulder wont respond to my text...I have filed an review against this business.And if no resolution is taken soon I am looking into filing a small claim against this company. It's sad I try to keep the business in our local town which since ****** has been open I have done a TON of business with them .Shame on me for keeping it local I guess that's the Big Thank you I get.I want my floors fixed.Like I said they asked for two quotes which I followed through like they asked..I am willing to chose the cheaper quote which is roughly $3000

    Rife's Home Furniture is NOT a BBB Accredited Business.

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