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Business Profile

Gas Station

Chevron #91827

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On two occasions at the Chevron on ************************************************ it wasn't obvious how many cans they took me and a few buddies did 26$ worth and the worker seen we had a few recept so they then took all our receipts and didn't give us any money and on another recent occasion I did 240 for my ********************* and I and they seen me hand him his recept put a black line through it and told us we were burnt. They take people's money it's not illegal for me to turn them in for my friend and I whoms handy Capt and is wheelchair bound so it's hard for him to turn them in himself he's unable to walk

    Business Response

    Date: 10/16/2023

    This complaint is not directed to our business. We do not operate Chevron stores. Please remove this complaint from our profile. 

    Customer Answer

    Date: 10/17/2023

    Chevron on ************************************************

    Business Response

    Date: 11/16/2023

    Thank you for reaching out. On the bottle drop machine issued by OLCC there is a big red sign which states that you are only allowed to cash out 24 cans in a 24 hour period which is $2.40.  If you put more into the machine it will take those extras you put in.  Due to OLCC regulations we are not required to pay if you accidentally put in 26 cans and wanted $2.60 for your transaction as following the law we can only give $2.40.  We are following the guidelines set by Oregon State law.  We do not keep extra tickets from customers if they bring in more than what is allowed to be cashed. I would suggest that if you have more than 24 cans you may want to go to a Bottle ********************** where there are no limits on how many you can bring in.  Thanks for your time.  

Chevron #91827 is NOT a BBB Accredited Business.

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