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Business Profile

Gun Equipment

Stocker Johns

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023 I sent this business a shotgun stock (2) to have him modify. He charged me for the services, $635.00. I paid using a credit card. When I got the stocks back one of them was blotched in the craftmans ship. So I filed a dispute against him with the credit card company. He repaird the stock and I stopped the dispute and sent him a check to make sure he got paid. He cashed the check. But then he told the credit card company that he had repaired the stock, so they then again paid him, (October 25th) and billed me. I told him everything that I had done, and he told me that he would send me a refund for the check I sent him. It now has been three months and no refund. I have tried to call him and text him, but to no avail. He will not answer me. By the way he does not issued receipts. I have the cancelled check and credit card statements available on demand.

    Business Response

    Date: 02/15/2024

    The Customer sent 2 separate stocks for adjustable *****, and one recoil pad to grind.  These were 3 separate jobs totaling $635.00 with shipping of all items on one invoice.  The customer was not happy with one of the $ 275 dollar jobs.  ******** sent a text at ****** to inform, at 5:41PM sent another test saying he was disputing his credit card payment.  The customer disputed the entire amount of his order in the amount of $ 635 not just the $275.  Square debited the payment in a separate transaction and date.  The stock was returned and completed satisfactory. Customer informed credit card company and I needed to reply to their inquiry and mailed a check for the payment.  Customer called with 3 way conversation with credit card company to confirm the credit card company would deposit/return the funds to my account by mid February.  The funds were never deposited, returned in an official transaction showing the history on account.  It was discovered that the negative transaction - removal of the funds dropped off the online banking history leaving only the original charge.
    When this was discovered, after a third time reviewing 5 months of activity, and weekly checking transactions, the customer was notified and check sent for the full amount that was cashed and has since cleared my bank. 

Stocker Johns is NOT a BBB Accredited Business.

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