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Business Profile

Gun Safety

American Concealed, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Safety.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/7/24 at approximately 0830 I completed the test and paid the $75 for the certificate. Was informed I would receive my digital copy shortly and be sure to check spam/junk mail if its not there. I have checked my email multiple times, I have no receipt, and no certificate however I do have a charge for $75 on my CC. Like others I have attempted to contact them via email which the link doesnt work, and have attempted to contact them by phone which has gone straight to a full mailbox. Despite all the reviews I used them because I had used them in the past and had no issues, granted that was 2018 but still.

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22nd 2024 at approximately 11:45 p.m. I completed a concealed weapons training through American concealed *** located out of Oregon. It's advertised to complete the course online for $70 they are also to include a bonus which includes Target sheets and two electronic books in reference to handgun safety. I also paid an additional $14 to have an official copy mailed to me but when I received the email stating that I should have my email version within 15 minutes and if not check your spam, it was never received, I started to worry a little. I proceeded to go online and contact the company however their method of contact is unrealistic as I've read in previous complaints for the same company I can agree that it does definitely say server error form not sent and I've taken several screenshots of this error that also displays the different times that I attempted to send a message to the company. They are not reachable as the phone number provided no one answers and their mailbox is full.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 20 2024 completed the online course and paid the course fee of $70 to obtain my concealed weapons permit from the American concealed website.. I never received the link to print my certificate and have tried contacting them twice via their email they provided me.. have had no response.. went to their website and tried to send an email through there but it kept failing and would never send I'm afraid that this is a scam and I would like to get my money back please advise me what I should do next

    Customer Answer

    Date: 07/03/2024

    ******.. thank you for the quick response... Just as I was reading your email I received an email from American concealed.com it contained a digital copy of my certificate.. I do apologize for wasting your time in this matter.. though it has been resolved.. thank you and enjoy your holiday

     

    *******************
    MoonShadow

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I like many others have complained about have purchased and passed my concealed carry safety certification, which was $70. I received my receipt email saying I'd receive my download email within 15 minutes, now 2 days later and nothing. When i go to the website and try and contact them I get a server error message, when I call the number it instantly goes to a full voice mail. This is unacceptable if they are having internal issues they should shut down sells intill they resolve their issues. They are only digging themselves a deeper hole by ripping people off. I either my my certification or my money back asap. This seems to be the only way to get in contact with these guys

  • Initial Complaint

    Date:06/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took the online concealed training and paid $70.00 dollars for it. I immediately received an email stating I would receive my certificate of completion in 15 minutes. I never received it. Phone number provided goes straight to voice-mail with a full mail box. "Server error" is shown when I try to contact their provided online services. I want my certificate 1st or money back 2nd. Please respond.

    Business Response

    Date: 06/12/2024

    *****,

    We've already emailed you a copy of your certificate before we even opened this complaint. We apologize for the inconvenience.

    Customer Answer

    Date: 06/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:05/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the website and completed the training course video, I the took the test and passed on May 16th 2024. I completed the transaction of entering my card info and paid the $70 to get my email certificate. I immediately received an emailing containing the free things that were offered and a statement that I would receive the email containing my certificate within 15 minutes and I never received it. I have tried multiple times to contact them by calling (Automatically goes to the voicemail which is full and can not leave a message), using the form on the website (Server error: message not sent) and contacting them by replying to the emails that have been sent to me. I have gotten no response to the emails and am unable to contact them otherwise to receive my certificate or a refund.

    Business Response

    Date: 06/02/2024

    We apologize for the inconvenience. Our previous customer service rep left us abruptly and we have been working to get everything back in order. We can email you your digital certificate or if you prefer we can proceed with a refund. Once again, we apologize for the delay and will gladly resolve this in whatever way is best for you.

    Customer Answer

    Date: 06/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the certificate is received by June 7th 2024, otherwise I will want a full refund.

    Sincerely,

    *******************

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the concealed weapons certification but was never sent the certificate of completion. No answer on the provided phone number on the website or by email. This guy is a scam artist and even sent a auto generated message to finish the payment process to try and get me to pay twice.

    Business Response

    Date: 06/02/2024

    We apologize for the issues. Our previous customer service rep left us abruptly and we are just now getting things back in order. We can manually send you your digital certificate which is supposed to be automated, however, in your case there was a glitch. Once again, we apologize for the inconvenience and delay in getting back to you.

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took concealed carry course online with this company. I have not received test results or certificate but was charged for it. I have called multiple times and emailed them with no response at all. I think I have been scammed.

    Business Response

    Date: 06/02/2024

    We apologize for the inconvenience. Our previous customer service rep left us abruptly and we are working to get everything back in order. We can send your digital certificate ASAP.

    Customer Answer

    Date: 06/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

American Concealed, Inc. is NOT a BBB Accredited Business.

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