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Business Profile

Handyman

Skilled Hands

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/11/24_ I contacted Angis list for a referral for a plumber.This man came to my house and determined that the faucet was working.He was there for approximately ***** minutes.He indicated he would be back tomorrow to fix the back outside faucet.The next day I had the heating and furnace guy come and fix the condensation pipe and i texted ***** that the problem was fixed and he was not needed.He asked for a $50 payment.I advise him that since he did nothing ,this was excessive but I would pay it.He shouted at me and hung up on my face and told me to not call him again.Afterwards,he left a bill on my front door demanding $120 payment for "Arrival and inspectio fee,faucet inspection and ?.No Refunds"This guy is unprofessional and a con artist.He did nothing for **** do not owe him that .

    Business Response

    Date: 07/25/2024

    My business is ran on you call me and I charge $100 to show up and then $120 an hour after that regarding what needs to be done so the referral from Angies cost me $30 as well I never have any issues with any other clients having a problem. ***************** acted like she didnt have much money. She started pending it on me as far as charging her and that it would be on my conscience for charging her and trying to make me feel bad inside. This is not how I handle business when you call me to come to your home there that is time there is a fee  From Angies like Ive mentioned and my time doesnt matter how far away I am if I happen to be 10 or 15 minutes away thats not business so not coming back and having someone else come to your home and take care of the issue is the only reason why I didnt charge you immediately. so this transaction or this house call cost me $150 at least and she has paid zero. I dont understand how she could call anyone a con when shes paid zero and I made her hose work again and was in her house inspecting and looking for the issue with another faucet that was not working. Shes paid nothing, zero I dont see how I could be called a con for that very rude. Business is business if you dont pay anything, how can you complain? I dont see how this could be reported to the Better Business Bureau when there was no business except for my business, coming to your home and trying to help you,this does not make sense to me.

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