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Business Profile

Herbs

Mountain Rose Herbs Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mountain Rose Herbs Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mountain Rose Herbs Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Mountain Rose Herbs Inc

      4060 Stewart Rd Eugene, OR 97402

    • Mountain Rose Herbs Inc

      PO Box 50220 Eugene, OR 97405-0973

    • Mountain Rose Herbs Mercantile

      152 W 5th Ave Eugene, OR 97401-2747

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: ORDER #******* & many other orders Hi. The heavy bodywash is too expensive for me to mail back, but I have an issue with it.It spoils too quickly as compared to the shampoo.I think the new formula is defective.I have wasted money on 5-6 gallons.I'd like a refund or store credit. Thanks.

      Customer Answer

      Date: 05/02/2024

      No, they haven't contacted me.  I guess they ignore the BBB.  It's gonna get them someday.  

    • Initial Complaint

      Date:12/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered over $180.00 of goods online on 12/4/22 with shipping window ***** days. After ************************************************************************************************************************** the following week. This was on 12/13, its now 12/29 and the order is still not even filled let alone shipped. They charged my credit card nearly a month ago and refuse to provide shipping estimate. This company is not being transparent with customers about what is going on with orders yet they continue to advertise and push sales on social media.

    • Initial Complaint

      Date:12/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased November 26, order #*******. For the dollar amount of ******. Pay for shipping which should have been ***** Ground Flat (Ground estimated to ship out in: ***** days) for $9.99 USD. As of today Sunday, December 18 theres still no more information on when the item will ship out, only continual responses of the same matter which are our system was updated so orders are going to take a long time. I bought things that were on sale so if I cancel the order, I wouldnt get the price difference if I want to go buy it again to ************** out quicker. As a business owner, I think its grossly unprofessional to blame the system when there should have already been logs of all the purchases in paper format in case something went down on the system, and things still needed to be utilized, I dont really feel like me having to put my business on hold with no other explanation than weve been working on the same orders for two weeks now, and we havent managed to make it forward one day. If you can send emails out stating its gonna take a long time when its almost been a full month then you can have the respect of updating people on your progress and When their items are most likely to be shipped out instead of just saying deal with it its not our fault.

    • Initial Complaint

      Date:12/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a $140 order on Nov 28 and they have yet to ship my goods and won't tell me when they will be shipped.

    Mountain Rose Herbs Inc is NOT a BBB Accredited Business.

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