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Business Profile

Rubber Footwear

Bog's Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rubber Footwear.

Complaints

This profile includes complaints for Bog's Footwear's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bog's Footwear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Bog's Footwear

      16 Oakway Ctr Eugene, OR 97401-5612

    • Bog's Footwear

      1818 NW 25th Ave Portland, OR 97210

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The soles keep falling off my boots. Ive tried to glue them none of the glue sticks. Im really upset. I would like for you to sendme some glue. That will keep my boots intact or replace them with a period that the souls dont fall off.

      Business Response

      Date: 01/27/2025

      Attached is the entire dialogue between ****** ********* and our customer care team. He reached out at ******, January 24th showing pictures of his sole separating from the boot and asking us for a new pair or glue to re-glue the shoes. At 11:08am, January 24th, we replied with our warranty information and form. He replied at 2:01pm, January 24th stating he sent pictures in his first email and posted them to our ******** page. He then sent an email at 9:08pm stating he was not able to submit the claim successfully and that he contacted attorney general and BBB. Back in the office on Monday Januar27th, at 8:32am I replied to his email informing him we need more information than the picture of the damaged boot and he can reply with that information by email if unable to use the warranty form. At 8:46am, He stated he doesn't know when they were purchased as they were a christmas gift. I replied at 8:49am stating he can put the place of purchase a gift but we would still need his name and address, when he received them as a gift, and a picture of the stamp inside the boot.

      As soon as we have the information we need from ******, we can process a warranty claim.

      Customer Answer

      Date: 01/27/2025

       
      Complaint: 22852316

      I am rejecting this response because:

      I sent the warranty form to them via the link

      Sincerely,

      ****** *********

      Business Response

      Date: 01/30/2025

      ** was issued a giftcard on 1/27. He used it already on 1/28/25, attached.

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a pair of boots from the online shop and immediately started recieving numerous SPAM emails for review requests, marketing ads, etc. i have unsubscribed multiple times via the 'usubscribe tab' , email, and phone yet i still recieve the same emails numerous times a week. i have asked them to remove my information from their system and they refuse to cooperate. please help me get them to remove my address and stop harrassing me with these marketing emails.

      Business Response

      Date: 02/24/2023

      We have deleted the customer's account. See attached. If customer sends us emails directly, he will get an automated email in response to his email providing a ticket number to his email.

      Customer Answer

      Date: 02/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/11/22 I ordered 1 pair of shoes and 1 pair of kids boots. I paid $85 for the Classic ll Texture Solid Kids Insulated Rainboots that he requested for Christmas. He wont wear due to stains. The Rainboots arrived with stains on medial and lateral sides of center top part of both boots and material top part is not washable. And the stains are yellowish brown- ***** and harmful looking! Gross looking!! Bogs is aware and has not offered to do anything.

      Customer Answer

      Date: 01/23/2023

       
      Complaint: 18717449

      I am rejecting this response because: I did reply back, I said just send another pair. 

      Sincerely,

      *************************

      Business Response

      Date: 01/23/2023

      Hello,

       

      We have reached out to the customer regarding a refund or replacement for the boots. We have not heard back from the customer yet.

       

      [From] ******************************* [*****************************************************************]
      [Sent] Wed 11 Jan 23 8:26:12 PM GMT-0600
      [To] ************************* [*********************]
      [Subject] Re: Classic ll Solid Texture Kids Rain boots Order #****** [Weyco#*******]

      Hi ******,


      I assure you we don't find this funny. It is our standard email for a return label. However, it is no longer necessary to return the boots. You may throw them away if they arrived in the manner you described. We apologize for the inconvenience. Please let us know whether you would like a refund or new pair sent out.

      Thank You,
      **************

       

      [From] ************************* [*********************]
      [Sent] Tue 10 Jan 23 3:48:05 PM GMT-0600
      [To] ********************************* [*****************************************************************]
      [Subject] Re: Classic ll Solid Texture Kids Rain boots Order #****** [Weyco#*******]
       
      I will ask his Mom what she wants to do- But she probably wont trust anything else arriving from your company. I told her about the stains- she was thinking maybe something minor not harmful to health and said just wrap them cause he asked you to get them and knew I didnt have time to return before Christmas.

      Business Response

      Date: 01/27/2023

      Hi ******,

       

      I apologize we did not receive the response that you would like another pair. I have arranged that now and it will ship from our warehouse on Monday 1/30. Once shipped, you will be emailed the tracking information.

      Customer Answer

      Date: 02/06/2023

       
      Complaint: 18717449

      I am rejecting this response because: They did receive my message, and I cant afford to keep dealing with them.

      I have paid for 2 pair of boots now. One pair cant be used and the other pair, I did receive, but have not opened the package yet. 
      it doesnt matter what that pair looks like, please drop the issue, because I can not afford to keep paying for the same pair of boots. I wanted to respond because they lied about not receiving my response and have charged me twice for the same pair of boots. But its not a lot of money at this point, but looks like continuing this complaint will just continue to cost me more money. I dont want any more dealings with them.



      Sincerely,

      *************************

    Bog's Footwear is NOT a BBB Accredited Business.

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