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Business Profile

Septic Tank Cleaning

Best Septic Tank Pumping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Cleaning.

Complaints

This profile includes complaints for Best Septic Tank Pumping's headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Septic Tank Pumping has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called this company when my toilet wouldnt flush. They pumped the tank (which they said was not completely full) - $650. No flush. They said I needed new baffles which they installed the next day -$670. No flush. I asked them how we would know the baffles were working unless they cleared the line. They kept telling me that was a plumbing issue. They finally agreed to come clear the line. Well, it worked for about 2 weeks so it wasnt totally cleared. They refused to come back and actually clear the line unless I paid an additional $750. I think that is very high to snake a line. A friend ended up helping me and got the job done. This place didnt even call me back as promised. Im writing this so, hopefully, nobody else will be subject to their bad business dealings. A neighbor I talked to yesterday said they dont use Best any more because they couldnt fix their issue but still charged. As a retiree, Im on a fixed income so I cant keep paying for something that should have been done initially. Thank you for anything you might do to get any monies refunded.

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I moved back to the ******/*********** area and bought a house after I retired. We contacted the same septic business that the previous owners had used and arranged to have the septic tank cleaned out. The first person came April 3, 2024 at 3 p.m. with a large cleaning truck. My husband was not home at the time. Although he tried, the employee was unable to locate the cap for the septic system within thirty minutes. He said his service would cost $275 and the company would bill me (they never did). I was surprised that the company had no record of the septic tank location, having been here to clean the system twice before (2011, 2018). He gave me a card and told me someone would call for locating service. The second person came April 9 at 12:15 p.m. and located the septic tank within five minutes. He did not come in the house. Even though he had a large septic truck with him, he wanted me to make another appointment for the cleanout. He asked me to pay the $450 location fee and I did, by check. So although we could have expected the septic business to know the location of our tank which they had cleaned out twice before, we were charged $450 location fee to find it and (quite minimal) dig to the cap, both of which took fewer than ten minutes. I asked the second person if he could now pump the septic but he said I would need a separate appointment and that it would cost up to $600 for that service. My husband called the company several times in an effort to get our money refunded or get a $450 discount on the cleaning fee.As a senior woman, I feel I was fleeced. We live in a 1940s house and the septic tank is exactly where you would expect to find it. We still have not had our septic tank cleaned and we are out $450. I would like the $450 returned so that we can have the tank cleaned. We plan to do that by a more trustworthy company.

      Business Response

      Date: 05/01/2024

      Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent interaction with our company. Your feedback is incredibly valuable to us, and we're committed to addressing the issues you've raised to ensure they don't happen again in the future. Please know that we take your concerns seriously and will be reaching out to you directly to discuss a resolution. Thank you for bringing this matter to our attention

      Customer Answer

      Date: 05/02/2024

       
      Complaint: 21583399

      I am rejecting this response because I feel we have already talked to the company and acted in good faith. Now it is time for the company to do the same. For other customers, we hope the company keeps records of locations of septic systems that you have cleaned. We expect a full refund of the $450 locating fee.

      Sincerely,

      *********************************

    Best Septic Tank Pumping is NOT a BBB Accredited Business.

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