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Business Profile

Tablet Equipment

Cellairis

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Francisco R

    Date: 07/21/2024

    They fixed my screen, but in so doing, they broke the network connection. The employee who accidentally damaged the phone tried his best by replacing the antenna, but it must have been the motherboard that was damaged, because even a factory reset of the device did not restore the data connection, and it was the conclusion of the support team of my phone carrier that the phone needed to be replaced.I wrote an email explaining the situation to Cellairis and asking for a refund for the repair which broke the phone. They called me back and said they would not replace my phone. I said that I did not ask them to replace my phone. They had not even read the whole email before calling me to tell me "no." They then, of course, said it was their policy not to offer refunds for repairs either. So now that I have paid for a repair, I will also be paying for a replacement. I would have saved myself $200 and a massive headache by never coming here.

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