Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe Alpha Towing is a part of a scam to tow unknowing patrons from the Heron store parking lot. There are signs around that Franklin **** business for patrons to park to shop, or be towed. I was literally parked for 5 minutes, to order lunch and go pay at Subway. I was towed so fast I literally thought my car was stollen. I called the police and they told me it was towed.They came and stole my car, and say that the call was "authorized" but will not tell you WHO called in the tow, and they don't let you see the photos of your vehicle PRE tow. I want to see the photos, I want to know who called in the tow. I have a right to know. It's my car.If it is unauthorized to tow, then I need my $315 it took to get my car out if tow 2 hours after it was towed Everyone i talked to REFUSED me a name of the party that called in the tow. I walked around to every manager of every business and NONE said they called in a tow.They(Alpha) did not give me a reason why the 6 other cars parked there before myself had not been towed. Why was I being targeted?I know the longer you let your car stay locked away, the more it costs you, abd the law states they can take ownership afterr 30 days. Pretty sweet deal especially if you tow a Dodge Charger like mine.I am a mother of 2. I saved for a month to take my daughter to ******. I stop and get her lunch and my car gets stollen.Alpha even told me not to fight it in court. "It would cost too much" and I am sure I am not the first one to hear that. I was violated. the tow was unjustified. I had my wallet and all my belongings in there. Luckily I had a cell phone or I would have had a bigger panic attack than I did.Do not trust these people. They are wolves/thieves in sheep clothing. I am confident that I am not the only one they have wronged. I hope other speak up.I want my $315 back.

  

  Business Response

  Date: 08/18/2023

  This person has filed a complaint with the *** as well. We have video footage from the security company that we requested after being notified of her *** complaint.  The video footage clearly shows this person parking at the back of ****** and walking to ***********************************************. Then much later than 5 minutes returning and seeing her car was towed. She never once went to Subway. She stated in her *** complaint that she had receipts to show the times, which I asked for, and she has never been able to ************* person is mad that she got caught parking illegally and that her car was towed. She was shown the signature of the authorizing agent of that property, as well as emailed her the receipt, which has a copy of the signature and has a link to all of the pictures of her vehicle. Which includes pictures from before we touch her vehicle, once hooked up, and once dropped off in our yard. If you would like, I can forward that receipt to you as well, with the hyperlink to the pics. We have absolutely nothing to hide, we only do these types of tows by the book/law.