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Business Profile

Towing Company

T & M Towing & Hazmat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for T & M Towing & Hazmat's headquarters and its corporate-owned locations. To view all corporate locations, see

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T & M Towing & Hazmat has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/20/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against T & M Towing and Hazmat Dear BBB,I am writing to formally lodge a complaint against T & M Towing and Hazmat regarding their handling of my car after it was towed from an accident scene. I have encountered numerous issues throughout this process, and I believe their actions have been both unethical and potentially illegal.Despite my efforts to retrieve personal items from my car, including a Buck knife of sentimental value, I discovered that some items were missing. The locator on my house keys indicated someone triggered the sound button on the device, providing evidence that T & M Towing personnel had been in the car, contrary to their denial.Furthermore, when attempting to reclaim my car and inquire about the missing items, they consistently ignored my calls and, later, informed me through a letter in Dec that they had destroyed the vehicle without my knowledge or consent. This was done despite my ongoing attempts to communicate and resolve the matter.They have refused to provide any paperwork confirming the destruction of my car, and the *** has no record of such an intent. I suspect they may have parted out the vehicle or are attempting illegal repairs to return it to the road, as it was initially deemed totaled.Their uncooperative and threatening behavior, including hanging up on me numerous times, has hindered my ability to resolve this matter. I am in the process of filing paperwork, but I believe T & M Towing should disclose the fate of my car and provide necessary documentation. Their lack of transparency raises concerns about potential illegal activities and violates my rights as the owner.I kindly request your assistance in investigating this matter and ensuring T & M Towing is held accountable for their actions. Your intervention can help bring clarity to the situation and prevent further unethical practices by this towing company.Thank you for your attention to this matter.Sincerely,********************

      Business Response

      Date: 01/31/2024

      On Aug 25th of 2023 T&M Towing and Hazmat was called out by LCSO for an accident on Prairie Rd. Ms. *************; had rolled her car out into a field knocking over a power pole in the process. At the scene Ms. *************; told the LCSO Deputy she was on her phone and had no insurance, T&M Towing recover the vehicle, and gave Ms. *************; a ride to our yard where she spent the next bit of time cleaning out her personal belongings from the car (Which was technically after hours and we did not have to do).  Ms. *************; said she would be back the following day, she did not return for three weeks. In that time *************** and ******************** were each sent a certified letter which both signed for (I still have in our records) and the only people to contact us was the lien holder ***************** After sending pics to Allied (who has the title and is the technical owner of the vehicle) they declined to pay the tow bill or storage fees. Ms. *************; never contacted us during this time. Ms. *************; called several times about a knife that we had supposedly stolen even though she had been here to clean the car twice. Our yard has a six foot chain link fence on it with three wires of **** wire above that, we also have security cameras that upload to the cloud as a storage system. She kept claiming we stole some knife which isn't true, she cleaned the car twice before she accused us of stealing something. As far as shredding ******************** 's car she never made any attempt to pay her bill or cared about retrieving her car until she was sent a demand letter before her case was turned over to collections. After a certain amount of days we place a lien against a car so we can scrap it in order to clean out our yard. ************************ car was here for over 60 days before it was scrapped. In the few times she called she never once asked about resolving her bill or paying for the storage. ************************ failure to pay after being sent a certified letter and knowing where her car was and being asked when she came in the second time to get her personal items shows she didn't plan to pay the bill. We have followed all the steps that we are required to in this process as we always do plus tried to be accommodating by staying after hours the first time and answering her questions even when she was accusing us and slandering our name. We have included the paper work with blacked our numbers and prices.

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