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Business Profile

Training Programs

Health & Safety Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with HSI for an OSHA 30 training, and did not receive the option to review the order before purchasing (I needed to put a separate email in for the training, which also was not an option). When I tried contacting HSI to cancel this order, I was unable to get in contact with them (even after multiple attempts). I sat on hold for around 30 minutes (with 0 callers ahead of me in the queue). I was not contacted about the issues and will most likely have to cancel the transaction through my credit card provider.

    Business Response

    Date: 09/08/2023

    We have reviewed **********************' complaint and see that he purchased the **** 10 hour course from HSI on 9/2/23, with a credit card through HSI's ecommerce site.  Further research indicates that there is no record of a call coming into HSI's support line, based on the phone number listed on the complaint.  We also searched for the listed phone number in an admin search and there is no record of that numbering contacting HSI from 9/1/23 to 9/5/2023.  There is also no record of any calls that waited in the ***** for 30 minutes.  Our max ***** time/wait time between 09/01/-09/05 was 18 minutes.  

    If ********************** would like a refund, please let us know and we will issue a credit of $150.

    Thank you.

    Customer Answer

    Date: 09/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm 100% disabled ************* military veteran and have been an instructor with this organization in the past. I have been communicating with one employee and there was a misunderstanding regarding the price I did not realize this extra price would just be too get my instructor status back I thought it would be for the book,other required training material . I have surgery Fri which is major but since they called me and promised me a full refund which has not happened they are ignoring my emails they did return $35 but they haven't returned the ***** This is great and great stress for me an email message to the *** of the company has not been answered either. They were responding to all emails and tall they promised me a refund I'm praying it's just an oversight as $80 is a lot of money right now as I had a major vehicle accident had Covid and now I have a tumor but it just seems like now they no longer care I would like my money returned ASAP I don't know what else to do except to try to get a charge back and possibly contact the police

    Business Response

    Date: 06/16/2022

    After discussions with our managers, a full refund has been submitted to our Finance team on 6/10/2022, based on the request of ************* on 06/08/2022.  The *** #s (for reference) are ******* and 1602663.  Funds are released overnight, so the refund will appear on your account soon - we have no control over the time it takes ***************** credit card company or bank to actually release the funds into ***************** account.  

     

    HSI received an email from ************* with a subject line of "money returned thanks". 

    Customer Answer

    Date: 06/17/2022

    ***** money returned thanks u can close case

Health & Safety Institute is NOT a BBB Accredited Business.

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