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Business Profile

Meats

Old Trapper Smoked Products, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought two large packages of beef jerky from them (purchased at local grocery store). Product was awfultoo hard to even chew. Have contacted the company via their website over a week ago (no response). Have left two voicemail messages over past week on the phone extension that allows voicemail messages but have received no responses. When trying to phone company you are given 4 options (customer service, **************** accounts payable and accounts receivable). No kne ever answers, you just get recorded message and in two of the instances (HR being one of them) the voicemail box is full and does not allow you to leave a message. This is horrendous customer service. I am baffled that this company can still be in business. How in the world can ************ not allow message. Can't leave message on one other extension, may be accts payable or receivable. I am seeking refund of my purchase price for both bags ($32).

  • Initial Complaint

    Date:10/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09-22-22 I bought 2 bags ***** each of teriyaki beef jerky, I opened 1 bag when I got home and tried a piece. It was very very strong smell of smoked, you could not taste the flavor of the teriyaki flavoring of the jerky. I tried calling several times. I have tried emailing them and also ******** messaging. No response to any of the places that I had filled or brought in.

Old Trapper Smoked Products, Inc. is NOT a BBB Accredited Business.

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