Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Patio Contractor

Alchemy Covers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, 2022, I contacted Alchemy Patio for a patio project for my home. A "designer" named ******************** required a $7,200 deposit before the project could start. I agreed to the deposit, paid the deposit, and signed their contract. Where I lived, I was required to give the required details of the project to the *** before it could begin. After constant delays and back and forth, with many excuses from the company, I finally satisfied the ***'s requirements for the patio project to begin. By then, months had gone by, and it was August 3, 2022. Once I told *** we could start the patio, he simply dismissed me, saying he was constantly busy and that he would get back to me later. He never did, only when I persisted in asking. On August 5, 2022, a lady named ******* called. She was from their office. We scheduled the patio installation for September 3, 2022. By the time September 2, 2022 came by, I called Kirstie to confirm the appointment, but there was no answer and their voice mail was full. I then messaged ***, but it seemed he had blocked my number. I used a different number to call him and he picked up immediately. I told him the situation, and then ******* called me back 10 minutes later. She told me to cancel the appointment for September 3 and reschedule for September 17, 2022, because her mom had died. I told her to just cancel the project and give me a refund, and she agreed. She would give me a check for my refund by September 17, 2022. As of October 3, 2022, both *** and ******* had blocked my number and I still never got my deposit back.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.