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Business Profile

Patio Contractor

Alchemy Covers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, 2022, I contacted Alchemy Patio for a patio project for my home. A "designer" named ******************** required a $7,200 deposit before the project could start. I agreed to the deposit, paid the deposit, and signed their contract. Where I lived, I was required to give the required details of the project to the *** before it could begin. After constant delays and back and forth, with many excuses from the company, I finally satisfied the ***'s requirements for the patio project to begin. By then, months had gone by, and it was August 3, 2022. Once I told *** we could start the patio, he simply dismissed me, saying he was constantly busy and that he would get back to me later. He never did, only when I persisted in asking. On August 5, 2022, a lady named ******* called. She was from their office. We scheduled the patio installation for September 3, 2022. By the time September 2, 2022 came by, I called Kirstie to confirm the appointment, but there was no answer and their voice mail was full. I then messaged ***, but it seemed he had blocked my number. I used a different number to call him and he picked up immediately. I told him the situation, and then ******* called me back 10 minutes later. She told me to cancel the appointment for September 3 and reschedule for September 17, 2022, because her mom had died. I told her to just cancel the project and give me a refund, and she agreed. She would give me a check for my refund by September 17, 2022. As of October 3, 2022, both *** and ******* had blocked my number and I still never got my deposit back.

Alchemy Covers LLC is NOT a BBB Accredited Business.

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