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Business Profile

Wood Engraver

Northwest Monuments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/4/2022 I paid $150 for the death date of my wife to be engraved on her tombstone. I was told by the owner it would be done in 2 weeks. It has now been 5 months and still has not been done. My wife passed away over a year ago on 4/18/2022. I have tried calling NW Monuments and also emailing them and have not heard a thing back from them since I paid. I just want the work done. In my latest email I told them I wanted it done by the end of this month or I want a refund so I can get another company to do this. Still have not heard a thing from them.

    Business Response

    Date: 05/01/2023

    We completed the final inscription. We're not sure where the customer got the 2 week timeframe.  We don't generally do final inscriptions during the wet season. This year's wet season has gone long and we are just getting done with last November's final inscriptions. We did move this job up in the order and actually tried to get it done a couple weeks ago, but brought a stencil for an inscription we had already done at the same cemetery by mistake. The job is done now and we hope the customer is happy.

    Customer Answer

    Date: 05/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    I went out to the cemetery yesterday at 10 am and it wasn't done yet so they must have done it in the afternoon.  I am happy this is done but next time it would be nice to have some communication just to keep me informed of what is going on. 
    Sincerely,

    ***********************

Northwest Monuments is NOT a BBB Accredited Business.

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