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Business Profile

Auto Parts

Mazda of Gladstone
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started my transaction 10/20/22 ***** in finance failed to collect down payments, did paperwork incorrectly, leading the bank to deny the application almost two weeks later. Whole time Ive had the car they have had mine. Then they get paperwork ready second time (still done wrong) third time they got numbers right. Failed to provide me with copies (I had to call back several times for it ) ********** finally moving because I asked for *********************. Not only did they mess up financing twice, they failed to repair my car before leaving the lot. Costing me $1500 on new tires because my car sat so long according to ******************* the tires needed replaced (my sensor lights wouldnt go off I knew something was wrong) that day they sold me the car they just told me oh drove further , longer, faster warning lights Ill go off . Well they never did. ******** has been the most disrespectful to me through the entire process. Oh on top of the messed up finances, $1500 repairs, they failed to register my car with DMV until I called when my temp tags expired and I called the dmv asking what to do. I had a horrible experience with the dealership. They have done nothing to make things right. I refuse to ever go there for any future services! Avoid this place at all cost! You will regret it! Currently have a loan on this car and dmv has no paperwork. And a $1500 repair bill. I want a new temp tag, my car to be legally registered and a refund for repairs. ***** left feel free to contact me at ****************. Because ******** wont let you know Ive tried getting ahold of you. Nice chain of command you got going

    Business Response

    Date: 11/11/2022

    *****, I apologize for your lousy experience with Mazda of Gladstone.  It is my understanding that you have spoken with our manager *****************************, and he is awaiting an invoice from you so we can reimburse you for the tire pressure sensors.  Also, it is my understanding that the licensing issues with your vehicle have been resolved.  I am sorry for the delayed response.   I was out on vacation and unable to respond to your initial complaint.  I am now back in the store and would be happy to help with any further issues.  My direct cell phone is ************ should you need any further assistance.  Thanks *********************, General Manager.Tell us why here...

    Customer Answer

    Date: 11/16/2022

     
    Complaint: 18375523

    I am rejecting this response because: still waiting on ******* email address for invoice and agreement to pay the invoice in full for repairs. Also I have requested multiple times ******** stop contacting me which he has not done. I shouldnt have to ask more than once to have your womanizing manger to stop reaching out to me. 

    Sincerely,

    *******************

    Business Response

    Date: 12/12/2022

    Our General Manager ***************************** has spoken with ************ and we have agreed to cover the cost of the tires and sensors.

     

    Thanks

    *********************

    ************

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in for service, the dealership did the repair incorrectly and damaged my car in the process. It took months for them to take my car back in to fix the repair and the damage done. They have now had the car for 3 weeks and have given me no update other than when I reached out to them. And it turns out they sent the car to another shop and nothing has been done so far. They will not provide a loaner. I am looking to have a loaner to drive or some compensation, considering I have not had use of my car for months now, I would like them to cover the car payments for the period I have lost with my car.

    Business Response

    Date: 09/17/2022

    ****, we apologize for the delays in getting the convertible top issues addressed with your Miata.  ***************************, our General Sales Manager, will provide you a loaner to drive while we are working to address your issues with the top.  I know that there has been a lack of communication on our part, but going forward I will get involved in resolving this issue in a timely manner.  We need some technical assistance from Mazda to remedy your issue and have already reached out.  We will give you an update on Monday.

    Thanks

    *********************

    General Manager

    ************

    ***************************

    General Sales Manager

    ************

Mazda of Gladstone is BBB Accredited.

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