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Business Profile

Drain Cleaning

Mr Rooter Plumbing of Portland & Vancouver
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mr Rooter Plumbing of Portland & Vancouver's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr Rooter Plumbing of Portland & Vancouver has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a waterheater,stand ,wallstrap from ACE hardware. i just needed to have it installed. Mr ********************** installed Friday. today is saturday. there is leaking on top of waterheater apparently from the ****** pipe/joints, water pressure is low on hot water and water is not as hot as before . plumber asked me if the location where he planned to put water heater was ok, it was, but then changed location without consenting me. there are other concerns w/ plumber that i won't address here due to limit in words the more concerning is possibly drinking on the job (i could smell mouthwash masking alcohol - i have no proof but plumber did make some inappropriate comments). the total charge was 1181$. seemed high but i consented because this waterheater issue was going on 3 months. 1181$ for installing a waterheater? that is excessive. and now this? i want a refund. on saturday at 6pm i called them to report issue they said someone would call me. i never heard back. wasting my saturday night waiting for nothing. not happy. you should get paid as work was done but not this much. this job was done poorly and followup is poor. plumber came up w total. please check if it is appropriate and not fraud. regarding strange comments. i asked if i could see what he was doing but stated if i tried to help he would charge double. he seemed annoyed so i left him alone. when i asked if he took card he said yes, just not children and pets. he may have been drinking. i'm very unhappy w/ results

      Customer Answer

      Date: 03/24/2023

      ***************** complaint number listed on subject line. The field manager ***************************** and I discussed the situation and resolved the issue. please consider this issue resolved and I would request to have my original rating removed.
      Any further questions , you can contact me on here

      ***************************, COA, BS

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