Complaints

This profile includes complaints for R&J Mobility Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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R&J Mobility Service, LLC has 3 locations, listed below.

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  R&J Mobility Service, LLC

  19220 SE McLoughlin Blvd Gladstone, OR 97027

• 

  R&J Mobility Service, LLC

  PO Box 128 Independence, OR 97351-0128

• 

  R&J Mobility Service, LLC

  200 Hawthorne Ave SE Ste F650 Salem, OR 97301-4993

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  R&J Mobility used the $41,995.00 I paid them, as middleman, on March 15, 2022 on other than my account. The money should have been paid to ***, a van conversion company, to convert my van to a wheelchair accessible vehicle. My van was shipped to ******* and the conversion was done, as contracted, by VMI (who did a beautiful job). The van was not shipped back, however, due to the fact R&J Mobility had not paid VMI for that work. R&J kept telling me that VMI wasnt shipping it back right away because it was in a transport queue - COVID complications with hiring, etc. That was believable enough that I let it go for a while. The van was actually completed by VMI (as told to me by VMI when I finally called them directly) and would have been returned to me by the end of May had R&J Mobility not misappropriated that $41,995.00 I paid them in March. My van sat in a parking lot in the *******, ** heat for 4 months due to R&J Mobilitys misuse of my money. This event damaged the tires on my van. I have documentation from ****** service proving tire damage. Damage documentation already has been given to R&J Mobility showing tire condition before and after time in the *******. This was documented by *****************, who had just serviced the van at the end of 2021 and serviced it again when I finally got the van back. I sent R&J Mobility this documentation with a demand for reimbursement of tire expenses on September 30, 2022. I have had no response.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the vehicle from R&J in April. We are from ******** and drove by on a trip, then back to purchase the vehicle. Over 5 months later and our lender has still not received the title! The vehicle was on consignment at R&J and we were informed by them that it would take slightly longer than normal because of that. We have reached out as the purchaser and our lender has reached out as well. At this point we are not getting any return contact and neither is the lender. We have been calling at least weekly for the past month. There is also an electrical issue we were told was repaired and it kept happening. We have had the vehicle looked at by a mechanic and now have a bill over $1,000.

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consigned my handicapped conversion van to R&J Mobility in March 2022. Van sold July 5th. Business owner, *************************, made a partial payment 6 weeks later (Aug 11) after I repeatedly called, texted and emailed him. He said at the time of the partial payment that he would be sending the balance over the next few days due to wire transfer limits. He has not sent any further payments. He does not return calls or emails from me or from his secretary. As of today, August 26, I have not received any of the significant balance he owes me and attempts to contact him have failed.