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Business Profile

Heating and Air Conditioning

Kevin Jahnke Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/26/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our service tech ***** came out on Friday 6/24/2022 to perform a tune up on our ** unit. He cleaned the coils and replaced the capacitor. The cost for this was $567.68. That day was not very hot, so we didn't run the unit after he left. The next day we turned on the ** and left the house. By midmorning I get an alert that the temp in my house exceeds 82. By the time we get back it's 86 in my house and the ** won't even come on. My husband had to disconnect and reconnect the power to get it to even come on. Needless to say, we limped along without ac on a day that reach triple digits. By Sunday, 6/26/2022 we called Jahnke because the motor was obviously going out. ***** came back and confirmed that the motor had gone bad. He just so happened to have a universal motor in his truck for $550. My husband had already researched motors online, and the one for my unit was listed for $200. He told ***** that's all we would pay and ***** accepted the deal. Now, 7/26/2022, I get an invoice #******** for $350 because he was not authorized to make that deal. At no time did ***** indicate that we would be receiving an additional invoice. He led us to believe that paying $200 would settle our account. As it is, I'm inclined to believe that it wasn't ******* negligence that caused an otherwise running ** unit to suddenly stop working! I am asking for a billing adjustment in the amount of $350 to be waived.

    Customer Answer

    Date: 07/28/2022

    Hello,

    This is to inform you that the business has agreed to resolve the issue and not charge me any additional cost. Please close this claim at this time. 
    Thank you for your time.

    Sincerely,
    ***** Waites 

Kevin Jahnke Heating & Air Conditioning is NOT a BBB Accredited Business.

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